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- Tasks: Support IT systems, troubleshoot issues, and enhance operational efficiency.
- Company: Join Spirax Group, a global leader in industrial engineering solutions.
- Benefits: Enjoy competitive salary, flexible working, and 27 days holiday plus more!
- Other info: Be part of an inclusive culture that values diversity and supports your growth.
- Why this job: Make a real impact in tech while developing your skills in a supportive environment.
- Qualifications: Ideal for those with a background in IT or Computer Science and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
The Technical Services Engineer provides operational support across the IT/OT environment, working alongside IT Specialists to ensure the stability and effectiveness of IT systems and services. The role encompasses infrastructure maintenance, cybersecurity support, device configuration, troubleshooting, client support, scripting of data extracts, and development of internal tools to improve operational efficiency. The position also involves maintaining day-to-day operations, supporting process improvements, and assisting with out-of-hours incidents, with the overall objective of enhancing service reliability, security, and operational performance.
Key Responsibilities:
- Support infrastructure maintenance, patching, updates, and routine checks
- Assist with cybersecurity controls, secure configuration, and compliance tasks
- Configure, maintain, and troubleshoot IT and OT devices and services
- Provide technical support for client issues, incidents, and service requests
- Investigate faults and help resolve operational and system issues
- Produce scripts for data extracts, reporting, and repetitive support tasks
- Develop internal tools to improve support and operational processes
- Support monitoring, alerting, and incident response across services
- Maintain accurate technical records, procedures, and support documentation
- Assist with system improvements, standardisation, and service resilience
- Work with Engineering and IT teams on integrations and operational changes
- Support important out-of-hours alerts and incidents where required
Qualifications, Skills, and Competencies:
Education: Qualification in Computer Science, Data Engineering, IT, or related field
Technical Skills:
- Windows Server support
- Infrastructure maintenance and troubleshooting
- Device setup, configuration, and support
- Networking fundamentals, including IP, DNS, DHCP, VPN, and routing awareness
- Incident response and fault diagnosis
- Patch management and update processes
- Cybersecurity good practice
- PowerShell scripting
- Basic C#, JavaScript, or similar tooling development
- Data extracts, reporting, and file handling
- Technical documentation and procedure writing
- OT device support awareness
- Azure or cloud platform awareness
- Database query or extract skills
Relevant Experience:
- Strong experience in a hands-on IT support or technical services role
- Good understanding of systems, infrastructure, and troubleshooting
- Experience with device setup, configuration, and maintenance
- Understanding of cybersecurity good practice and secure administration
- Experience supporting incidents, service issues, and user requests
- Ability to produce scripts or tools to support operational tasks
- Good troubleshooting and problem-solving skills
- Calm and methodical during incidents and operational issues
- Clear documentation skills and accurate record keeping
- Good written and verbal communication skills
- Able to work well with engineers, IT teams, and clients
- Proactive, dependable, and security-conscious
- Able to work independently and as part of a team
- Flexible and adaptable
- Willing to support out-of-hours alerts and incidents
- Commercial awareness of the industries we operate in
Preferred Experience:
- Experience with PowerShell, C#, JavaScript, or similar tools
- Familiarity with database platforms and data extracts
- Exposure to infrastructure monitoring and alerting platforms
- Experience with Azure or cloud-hosted services
- Awareness of cybersecurity frameworks or compliance standards
- Experience developing internal support tools or utilities
- Exposure to OT environments or industrial systems
- Experience using AI/Copilot tools responsibly
Competencies:
- Ability to work under pressure during support issues and incidents
- Excellent written and verbal communication skills
- Ability to work using own initiative and innovate where appropriate
- Ability to work with and integrate into the existing team
- Ability to think critically and quickly, with flexibility and adaptability
- Analytical skills for troubleshooting technical, data, and security issues
- Clear communication on technical, service, and security topics
- Detail-oriented, with a focus on accurate and efficient support delivery
- Collaborative approach to cross-team and client support
- Proficiency in creating and maintaining technical documentation
- Ability to prioritise work with service, security, and team priorities in mind
The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world.
Benefits:
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential.
Technical Services Engineer employer: Spirax Sarco
Contact Detail:
Spirax Sarco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to IT support and troubleshooting. Mock interviews with friends or using online platforms can help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with examples of your scripting, troubleshooting, or any internal tools you've developed. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Spirax Group.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Engineer role. Highlight relevant experience and skills that match the job description, like your hands-on IT support or technical services experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Whether it's PowerShell scripting or troubleshooting IT systems, let us know what you bring to the table. We’re looking for those who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Spirax Sarco
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server support, device configuration, and troubleshooting. Be ready to discuss specific examples from your past experiences where you've successfully resolved issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex problems, particularly in high-pressure situations. Think about how you approached the issue, what tools you used, and the outcome. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to explain something to a non-technical audience, so being able to communicate effectively is key. Clear documentation skills are also crucial, so highlight any experience you have in this area.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident response or cybersecurity challenges. Prepare by thinking through how you would handle various scenarios, focusing on your thought process and decision-making skills.