At a Glance
- Tasks: Create and maintain technical documentation for innovative products in a collaborative team.
- Company: Join Watson-Marlow, a leader in fluid technology solutions with a focus on inclusivity.
- Benefits: Enjoy flexible working, generous holiday allowance, and paid volunteering leave.
- Other info: Be part of a diverse team that values every contribution and supports your growth.
- Why this job: Make a real impact by communicating complex information clearly and effectively.
- Qualifications: Experience with technical writing and tools like MadCap Flare is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cardrew Industrial Estate, Falmouth
Location Type: On site
Website: https://www.wmfts.com/en/
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Key Responsibilities:- You will work closely with a number of subject matter experts and project teams to create, develop, update, and maintain all forms of customer-facing technical documentation in parallel with the developing products.
- Take on responsibility for projects and work within the Technical Communication Team.
- Use structured authoring practices and tools to ensure documentation is accurate, clear, compliant, reusable, and translation-ready throughout the product lifecycle.
- Create and maintain structured technical documentation using MadCap Flare, including topics, snippets, conditions, and variables.
- Apply controlled terminology and Simplified Technical English principles to improve clarity, consistency, and translation quality.
- Source and interpret information from engineering, product management, and test activities, ensuring technical accuracy.
- Validate procedures, instructions, and safety messaging with engineering representatives.
- Maintain robust version control and document traceability using internal document management systems.
- Produce documentation outputs that meet regulatory and internal quality requirements.
- Support translation workflow readiness by ensuring structured, reusable content.
- Collaborate effectively within cross-functional teams to influence and improve content quality.
- With minimal supervision prioritise workload, manage assigned tasks, and deliver accurate status updates.
- Demonstrate effective project management and reporting skills, including workload prioritisation, meeting deadlines, and providing clear status updates.
- Commercial experience in a similar role.
- Experience of using MadCap Flare or other specialist Authoring/publishing software.
- Adobe creative suite and/or CAD (technical illustration skills) would be advantageous.
- Communicate clearly and effectively, presenting technical information in a user focused way.
- Work constructively with engineers and product specialists to gather accurate information and support project delivery.
- Build positive working relationships and adapt your communication style to the needs of SMEs, reviewers, and stakeholders.
- Apply structured authoring practices to maintain consistency, clarity, and regulatory compliance.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more
Learn more at spiraxgroup.com/inclusion.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.
Company Overview: At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and Values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Technical Author employer: Spirax Sarco
Watson-Marlow Fluid Technology Solutions is an exceptional employer located in Falmouth, offering a collaborative and inclusive work environment where employees are encouraged to grow and thrive. With a generous benefits package that includes flexible working arrangements, paid volunteering leave, and a commitment to diversity and inclusion, we empower our team members to make a meaningful impact while enjoying a fulfilling career in a leading industrial engineering group.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Author
✨Tip Number 1
Network like a pro! Reach out to current employees at Watson-Marlow on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Author role.
✨Tip Number 2
Prepare for the interview by brushing up on your MadCap Flare skills. Be ready to discuss how you’ve used structured authoring practices in past roles, as this will show you’re a perfect fit for the team.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to present technical information clearly and concisely. This is key for a Technical Author, so practice explaining complex topics in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Watson-Marlow.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Author role. Highlight your experience with MadCap Flare and structured authoring practices, as these are key to what we’re looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work to show how you’ve effectively communicated technical information and collaborated with teams. We love seeing real-world applications of your expertise.
Be Clear and Concise:Remember, clarity is crucial in technical documentation. Make sure your application reflects this by being straightforward and to the point. Avoid jargon unless it’s necessary, and keep your language user-focused.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Spirax Sarco
✨Know Your Tools
Familiarise yourself with MadCap Flare and any other authoring tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to create structured technical documentation.
✨Understand the Audience
Since you'll be creating customer-facing documentation, think about who your audience is. Prepare examples of how you've tailored technical information for different users in the past, ensuring clarity and usability.
✨Collaborate Like a Pro
Highlight your ability to work with cross-functional teams. Be prepared to share specific instances where you collaborated with engineers or product specialists to gather accurate information and improve content quality.
✨Showcase Your Project Management Skills
Demonstrate your ability to manage multiple tasks and meet deadlines. Bring examples of how you've prioritised workloads in previous roles, and be ready to discuss how you keep track of document versions and ensure compliance with quality standards.
