At a Glance
- Tasks: Commission, service, and repair equipment while delivering top-notch customer support.
- Company: Join Spirax Group, a global leader in engineered solutions for steam systems.
- Benefits: Enjoy competitive salary, flexible working, 27 days holiday, and comprehensive healthcare.
- Other info: Be part of an inclusive culture that values every contribution and supports personal growth.
- Why this job: Make a real impact in diverse industries while developing your engineering skills.
- Qualifications: Electrical or mechanical engineering background with relevant qualifications.
The predicted salary is between 35000 - 45000 £ per year.
Location: Cheltenham, Gloucestershire
The role:
We are looking for a Service Engineer to join our team, responsible for the commissioning, servicing, and repair of company equipment. You will deliver high-quality customer support on-site, as well as provide training to customers, ensuring exceptional service standards and customer satisfaction.
Key responsibilities:
- Liaise with service coordinators to ensure work is effectively planned and delivered
- Carry out commissioning, servicing, and repairs in line with contractual obligations
- Prepare thoroughly for service visits, ensuring all required documentation (e.g. drawings, manuals) is available
- Maintain appropriate stock levels to meet service agreement requirements
- Clearly communicate any outstanding issues to customers and outline next steps before leaving site
- Complete detailed job reports and obtain customer sign-off
- Support continuous improvement initiatives to enhance service delivery and customer experience
Your experience:
- Electrical or mechanical engineering background
- Experience working with relevant product ranges and systems
- Knowledge of steam processes and instrumentation (or similar technical environments)
Your skills:
- Recognised electrical or mechanical qualification
- Valid CSCS Engineering Services Skill Card / CCNSG (desirable)
- Full UK driving licence
- Ability to work independently and manage workload under pressure
- Strong communication and relationship-building skills
- Technical knowledge and problem-solving capability
- Positive, proactive, and enthusiastic approach to work
Benefits:
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more.
Service Engineer (South East) employer: Spirax Sarco
At Spirax Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Cheltenham that fosters inclusivity and personal growth. As a Service Engineer, you will benefit from a competitive salary, flexible working arrangements, and a comprehensive benefits package, including generous holiday allowances and support for your well-being. Our commitment to creating a supportive culture ensures that every team member can thrive and make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (South East)
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with steam systems or similar tech. A friendly chat can lead to insider info about job openings that aren't even advertised yet!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss your experience with electrical or mechanical systems, and don’t forget to highlight your customer service skills – they’re just as important!
✨Tip Number 3
When you get an interview, show enthusiasm! Talk about how you can contribute to the team and improve service delivery. Remember, they want someone who’s not just qualified but also passionate about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Spirax Group!
We think you need these skills to ace Service Engineer (South East)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Engineer role. Highlight your relevant experience in electrical or mechanical engineering, and don’t forget to mention any specific skills related to steam processes or instrumentation.
Show Off Your Communication Skills:Since this role involves liaising with customers and service coordinators, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you’ve effectively communicated technical information or resolved customer issues.
Be Thorough and Detailed:When filling out your application, pay attention to detail. Ensure that all required documentation is included and that your job reports are clear and concise. This reflects the high standards we uphold at StudySmarter and will set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at Spirax Sarco
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge, especially related to steam processes and instrumentation. Familiarise yourself with the specific equipment and systems you'll be working with, as this will show your potential employer that you're ready to hit the ground running.
✨Prepare for Service Visits
Before the interview, think about how you would prepare for a service visit. Be ready to discuss how you would ensure all necessary documentation is in order and how you would maintain stock levels. This shows that you understand the importance of planning and organisation in delivering exceptional customer service.
✨Communicate Clearly
Strong communication skills are key for a Service Engineer. Practice explaining technical concepts in simple terms, as you’ll need to train customers and outline issues clearly. During the interview, demonstrate your ability to build relationships and communicate effectively with both customers and team members.
✨Show Your Enthusiasm
Employers love a positive attitude! Be enthusiastic about the role and the company’s mission to create sustainable value. Share examples of how you've approached challenges with a proactive mindset in the past, and express your eagerness to contribute to continuous improvement initiatives.
