FM Office Services Advisor

Location: Cheltenham, UK (On-site)

Benefits: 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, Discount scheme.

Role Overview

We are seeking a proactive and professional FM Office Services Advisor to support our Facilities Management (FM) operations across two Cheltenham sites: Charlton House and Runnings Road. Reporting directly to the FM Office Services Manager, this role is pivotal in delivering high-quality reception, administrative, postal, and printing services. If you thrive in a dynamic environment and enjoy providing exceptional support, we’d love to hear from you.

Your Objectives And Responsibilities Will Focus On:

• Operating as part of the reception team, managing calls and welcoming visitors and contractors.
• Ensuring workplace security through visitor and contractor badge management and sign-in logs.
• Handling incoming and outgoing post and parcels, including courier and Royal Mail services.
• Providing document copying, scanning, printing, binding, and laminating services.
• Preparing training materials and maintaining stock of brochures and publications.
• Administering FM systems such as Accruent, FM One Place, and access card systems.
• Supporting FM finance processes including purchase orders and invoice handling.
• Managing administrative tasks related to waste, sustainability, driver risk, car hire, EV charging, and utility billing.
• Ordering and maintaining stationery supplies.
• Travelling between sites as required.

Your Previous Experience Is Likely To Include:

• Working within an administrative role, ideally involving use of software systems.
• Experience working in a reception based role and using call management systems.

To be successful in this role you will:

• Demonstrate Company Core Values at all times.
• Hold a valid UK driving licence.
• Be highly organised and self-motivated, with strong attention to detail.
• Be customer-focussed with excellent communication, listening, and writing skills.
• Be proficient in Microsoft Office applications.
• Be able to work independently and collaboratively within a team.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.