At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage orders efficiently.
- Company: Be part of Watson-Marlow, a leading innovator in fluid technology solutions.
- Benefits: Enjoy competitive pay, flexible hours, generous holidays, and paid volunteering leave.
- Other info: We celebrate diversity and offer inclusive benefits for all employees.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 33500 € per year.
Location: WMFTS - UK - Cardrew Industrial Estate
Salary: £14.47-£16.08/hour
Location Type: On-Site
Website: wmfts.com
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.
Job Summary:
We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Key Responsibilities:
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into company ERP system [AX].
- Actively report EHS issues and near misses.
- Support and promote ‘5S’ activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Skills/Experience:
Personal:
- Be an active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in your work.
Personal Attributes:
- Resilient and the ability to work in a high pressure work environment - essential.
- Excellent communications skills with the ability to communicate effectively across a diverse group of people - essential.
- Highly motivated with a focus on solutions and continuous improvements - essential.
Qualifications:
- GCSE level Maths and English [or equivalent] - essential.
- IT skills – excel and word programmes - essential.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group:
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.
Company Overview:
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and Values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Customer Service Representative - 12 month Fixed Term, employer: Spirax Sarco
Watson-Marlow Fluid Technology Solutions is an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. With competitive salaries, flexible working arrangements, and a commitment to employee growth through ongoing training and development, you will thrive in a culture that prioritises collaboration and innovation. Located at Cardrew Industrial Estate, you will be part of a dynamic team dedicated to making a meaningful impact across various industries while enjoying generous benefits and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 12 month Fixed Term,
✨Tip Number 1
Get to know the company! Before your interview, check out Watson-Marlow's website and social media. Understanding their values and culture will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to work under pressure. These are key for a Customer Service Representative role, so make sure they shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Watson-Marlow.
We think you need these skills to ace Customer Service Representative - 12 month Fixed Term,
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your ability to maintain high levels of accuracy and timeliness in your work.
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to communicate effectively. Whether it’s through your cover letter or CV, make sure your writing is clear and engaging.
Be Yourself:We value diversity and inclusion at StudySmarter, so don’t hesitate to let your personality shine through in your application. Share your unique experiences and how they’ve shaped you as a customer service professional.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Spirax Sarco
✨Know the Company Inside Out
Before your interview, take some time to research Watson-Marlow and the Spirax Group. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved service levels. Be ready to discuss how you maintain positive relationships with both customers and colleagues.
✨Demonstrate Your Problem-Solving Abilities
The role requires a focus on solutions and continuous improvement. Think of specific instances where you identified a problem and implemented a solution. Highlight your resilience and ability to work under pressure, as these traits are essential for this position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
