Customer Service – Commercial and Export Co-Ordinator

Location: Cheltenham, Gloucestershire

The role:

We’re looking for a Customer Service – Commercial & Export Co-ordinator to join our UK Supply Customer Service team. This role plays a key part in ensuring the smooth processing of international shipments, supporting customers from order receipt through to delivery, and ensuring all export documentation and compliance requirements are met. You’ll work closely with internal teams, external stakeholders, and customers to ensure timely, accurate shipment of goods while maintaining high levels of customer service and adherence to export regulations.

Key responsibilities:

• Prepare and process export and shipping documentation, including commercial invoices and customs paperwork
• Ensure all exports comply with HMRC regulations, VAT requirements and international trade legislation
• Coordinate shipments with internal teams, freight forwarders, and operating companies
• Act as a key point of contact for customer queries relating to orders, shipments and compliance
• Monitor and track shipments, ensuring customers are kept informed at all stages
• Support export requirements to new markets and manage post-Brexit Irish shipments
• Maintain accurate records and documentation in line with compliance standards
• Create documentation such as Chamber of Commerce paperwork and invoices where required
• Manage and prioritise open orders, expediting urgent shipments to meet business and customer needs
• Identify opportunities for process improvements and cost efficiencies within export operations

Your experience:

• Previous experience in a customer service or supply chain role within a fast-paced environment
• Experience handling export processes, including shipping documentation and customs compliance
• Understanding of international trade terms (Incoterms) and export regulations
• Experience liaising with multiple stakeholders such as finance, logistics providers and customers
• Familiarity with monitoring and managing customer orders through to fulfilment

Your skills:

• Strong attention to detail with the ability to ensure accuracy in documentation and compliance
• Excellent communication skills, both written and verbal
• Ability to multitask and effectively prioritise workload
• Proactive, organised and able to work independently
• Strong customer service mindset with a “can-do” attitude
• Good working knowledge of Microsoft Office, particularly Excel
• Ability to work collaboratively as part of a team while maintaining ownership of tasks

Benefits:

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.

We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.

Everyone is Included at Spirax Group:

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.