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- Tasks: Liaise with service coordinators and ensure top-notch service for customers.
- Company: Join Spirax Group, a global leader in engineered solutions.
- Benefits: Enjoy 27 days holiday, private healthcare, and flexible working options.
- Why this job: Make a real impact in a sustainable and inclusive workplace.
- Qualifications: Electrical or mechanical background with strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cheltenham, UK.
Benefits: (UK only) 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Share scheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.
Responsibilities
- Liaise with service coordinators to ensure that work is planned efficiently.
- Ensure service provided to customer complies with contractual obligations.
- Carry sufficient stock to satisfy needs of service agreements owned and follow processes for adding additional items when additional stock is required.
- Prepare in advance of service visits, ensuring that all relevant information is available such as drawings and instruction manuals.
- Ensure that customer is made aware of any outstanding issues and how they will be addressed prior to leaving site.
- Complete detailed job sheets whilst on site and obtain customer signature prior to leaving site.
- Identify and support continuous improvement projects providing exemplary service and customer delight across the business.
Experience
- Electrical or Mechanical background
- Gained experience of product range
- Gained experience of various steam processes
- Gained experience of instrumentation
To be successful
- Company Core Values at all times
- CCNSG
- CSCS Engineering Services Skill Card
- Electrical or Mechanical qualification
- Full UK Driving License
- In depth knowledge of Spirax products and their operation
- Communication and rapport building skills
- Ability to work autonomously and under pressure
- Passion, energy and enthusiasm
About Spirax Group and Values
The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We will consider requests for flexible working. We offer additional benefits through our Group Inclusion Commitments, including gender-neutral parental leave, paid caregiver leave, and support for pregnancy loss or domestic abuse, with a commitment to a menopause-friendly workplace.
Service Engineer in Cheltenham employer: Spirax Sarco
Contact Detail:
Spirax Sarco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research Spirax Group and their values, especially their commitment to sustainability and inclusivity. This will help you connect your skills and experiences to what they care about during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Service Engineer. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your electrical or mechanical background aligns with the responsibilities of the role. Practice articulating your experience with steam processes and customer service to show you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Spirax team. Good luck!
We think you need these skills to ace Service Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your electrical or mechanical background and any relevant experience with Spirax products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Spirax Group. Keep it engaging and personal – we love a bit of personality!
Showcase Your Experience: In your application, be sure to showcase your experience with steam processes and instrumentation. We’re keen on candidates who can demonstrate their knowledge and how it relates to the responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the Spirax family. We can’t wait to hear from you!
How to prepare for a job interview at Spirax Sarco
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical knowledge, especially regarding Spirax products. Familiarise yourself with the specific steam processes and instrumentation relevant to the role, as this will show your genuine interest and expertise.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios where you've had to troubleshoot or improve service delivery. Think of examples that highlight your problem-solving skills and ability to work under pressure, as these are key in a Service Engineer role.
✨Showcase Your Communication Skills
Since liaising with service coordinators and customers is crucial, practice articulating how you build rapport and communicate effectively. Be ready to explain how you keep customers informed about service issues and resolutions.
✨Emphasise Continuous Improvement
Be prepared to discuss any past experiences where you've identified areas for improvement in service delivery. Highlight your passion for customer satisfaction and how you can contribute to Spirax Group's commitment to exemplary service.
