Role Overview
The objective of the Senior Credit Services advisor is to manage credit accounts in line with the company’s credit policy, ensuring customers remain within their agreed terms and escalating where further action is required. The Senior Credit Services advisor will proactively support the business to achieve sales and profit growth.
Responsibilities
- Processing new account applications, assessing creditworthiness and setting credit limits and payment terms; conducting in‑depth assessments for complex and high‑value customers.
- Building and maintaining strong relationships with customers to collect overdue payments, manage payment options and find appropriate resolutions to account queries; taking responsibility for key accounts.
- Reviewing credit limits in line with changing risk and/or payment history, and releasing, where relevant, customer orders and accounts on hold.
- Reconciling customer accounts by regularly allocating payments to reduce unallocated cash.
- Maintaining up‑to‑date account notes and recording communications with customers.
- Understanding the overall credit risk of the ledger and contributing to the improvement of credit operations.
- Collaborating effectively with internal teams and field‑based colleagues to maintain customer accounts and resolve outstanding queries.
- Responding promptly to allocated tasks in the CRM queue to maintain a high level of service to internal customers.
Qualifications & Experience
- At least 4 years of credit experience.
- High numeracy and problem‑solving skills and good Excel knowledge.
- Scrupulous attention to detail and accuracy.
- Ability to work to tight deadlines and under pressure.
- Commercial awareness and strong knowledge of B2B trade credit.
- Ensuring all activities comply with company policies, credit governance, and relevant legislation; managing integrity reporting.
- Contributing to process improvement and efficiency initiatives, including continuous improvement, credit risk strategy discussions, identifying risk and opportunities, and root cause analysis.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Finance
- Industries: Industrial Machinery Manufacturing
Company Information
Spirax Group is a FTSE100 and FTSE4Good multi‑national industrial engineering group, specialising in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. The Steam Thermal Solutions business is one of three businesses within Spirax Group, with global coverage across 67 operating units and four divisions. Spirax Group’s purpose is to create sustainable value for all stakeholders by engineering a more efficient, safer and sustainable world, serving customers in industries ranging from Food & Beverage to Power Generation, Semiconductors and Healthcare.
Benefits & Perks
- Competitive salary and discretionary bonus
- Flexible working and 27 days holiday allowance (before bank holidays)
- 3 days paid volunteering leave
- Comprehensive private healthcare and enhanced pension plan
- Life assurance and optional participation in a Share Ownership Plan
- Free onsite parking, flexible benefits and access to a personal discounts portal
- Additional support through the Everyone is Included Group Inclusion Plan
EEO Statement
We are a Disability Confident and Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
