At a Glance
- Tasks: Lead product management for CRM/FSM/CPQ/Ecommerce systems and drive team collaboration.
- Company: Join Spirax Sarco, a leader in innovative customer platforms.
- Benefits: Enjoy competitive salary, flexible working, 27 days holiday, and comprehensive healthcare.
- Other info: Inclusive culture with strong support for personal and professional growth.
- Why this job: Make a real impact on business processes and drive digital transformation.
- Qualifications: Experience in product management and software development life cycle required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce) role at Spirax Sarco.
Role Overview
To maximise the return on investment in the CRM/FSM/CPQ/Ecomm systems by optimising understanding, consistency of use, adoption, data integrity and requests for development across Spirax Group. This hands‑on role requires regular collaboration with other stakeholders and cross‑functional teams, acting as a bridge between technical and service innovation/business development teams to ensure practical solutions that meet business needs. The role will develop ongoing training, implementation and communication plans to drive consistent and effective use of the CRM/FSM/CPQ/Ecomm products.
Objectives and Responsibilities
- Lead and develop high‑performing teams, supporting agile working practices, and a modern delivery culture across the business landscape.
- Budget responsibilities of ~£1.2M, budget vs actual monthly analysis, with a target of ±5%.
- Lead on business and process change implementation, providing input and solutions for CRM/FSM/CPQ/Ecomm products within architecture standards and Global Model.
- Lead a consistent and appropriate adoption of the CRM/FSM/CPQ/Ecomm products across the Group, driving training services group‑wide.
- Ensure the approach to data integrity / data quality is regularly reviewed and action taken to ensure consistency and reduce duplication or inaccuracy, working with MDM global teams.
- Champion adoption and create wider understanding of the value the CRM/FSM/CPQ/Ecomm brings.
- Work with teams across Spirax Group to identify priority areas for development that have the most impact or revenue.
- Work closely with IT and Digital teams, plus suppliers, to deliver maximum benefit from the CRM/FSM/CPQ/Ecomm products.
- Identify areas where the system is under‑used or could improve ways of working and raise with appropriate managers.
- Develop dashboards/reports to be regularly updated with key performance information and shared with managers across Spirax Group.
Qualifications and Experience
- Experience working in a complex business environment with multiple systems.
- Experience in the full software development life cycle: requirements, analysis, specification, development, testing and release.
- Worked with on‑site / nearshore delivery teams.
- Proven delivery experience in Waterfall and Agile environments.
- LCM experience within other organisations.
- Business partner or business analyst previous experience.
- Managed support operations (L1/L2), monitoring, and platform maintenance.
Required Skills
- Demonstrate company core values at all times.
- Self‑motivated, able to engage, challenge, negotiate and influence at all levels to develop and maintain collaborative working relations across IT and non‑IT departments.
- ITIL Foundation, Prince2 or equivalent, Agile Practitioner.
- Strategic thinker with product management mindset.
- Strong collaboration and stakeholder engagement skills.
- Clear communicator, skilled in change and adoption management.
- Analytical, with focus on value delivery and impact measurement.
- Agile, adaptable, comfortable with shifting priorities.
- Influential leadership and team enablement abilities.
- Passionate about innovation and digital transformation.
Benefits
You will receive a competitive salary, discretionary bonus, flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. Additional support and benefits are provided through the Everyone is Included Group Inclusion Plan. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. Everyone is Included at Spirax Group. We offer gender‑neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause‑friendly workplace principles and more. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce) in Cheltenham employer: Spirax Sarco
At Spirax Sarco, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and a supportive environment that encourages agile working practices. Located in a vibrant area, we offer competitive salaries, generous benefits including flexible working options, and a strong focus on inclusivity, ensuring every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees at Spirax Sarco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their CRM/FSM/CPQ/Ecomm systems inside out. Show us you know how these tools can drive business value and be ready to discuss how you can champion their adoption.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or managed projects in complex environments. We want to hear about your impact and how you can bring that to Spirax Sarco.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce) in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Product Manager role. Highlight your experience with CRM, FSM, CPQ, and E-commerce systems, and show how you've maximised ROI in previous roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about product management and how your skills align with our needs. Don't forget to mention your experience with agile practices and cross-functional collaboration.
Showcase Your Achievements:Quantify your successes! Whether it's leading a team or improving data integrity, we love numbers. Share specific examples of how you've driven adoption and delivered results in past projects to catch our eye.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Spirax Sarco
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of CRM, FSM, CPQ, and E-commerce systems. Familiarise yourself with how these platforms work and their impact on business processes. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Collaboration Skills
Since this role involves working closely with cross-functional teams, be prepared to discuss your experience in collaboration. Share specific examples of how you've successfully worked with IT, business development, or other departments to implement solutions. Highlight your ability to bridge gaps between technical and non-technical teams.
✨Prepare for Budget Discussions
With budget responsibilities of around £1.2M, it's crucial to be ready to discuss financial management. Brush up on your experience with budget analysis and how you've previously managed costs versus actuals. Be ready to explain how you can contribute to maintaining budget targets effectively.
✨Demonstrate Your Change Management Experience
Change management is key in this role, so come prepared with examples of how you've led process changes in the past. Discuss your approach to training and adoption strategies, and how you've ensured consistency and data integrity in previous projects. This will show your potential employer that you can drive effective change across the organisation.
