At a Glance
- Tasks: Manage office services and ensure a professional environment for colleagues and visitors.
- Company: Join a supportive team in a dynamic facilities management role.
- Benefits: Enjoy competitive salary, flexible working, and 27 days holiday plus more!
- Other info: Great career growth opportunities in a collaborative and inclusive environment.
- Why this job: Make a real impact by enhancing workplace experiences and managing key services.
- Qualifications: Experience in office or facilities management and strong organisational skills required.
The predicted salary is between 32000 - 40000 £ per year.
The FM Office Services Manager will coordinate and deliver office and soft facilities services across Charlton House and Runnings Road.
The role ensures colleagues, visitors and contractors receive a professional, safe and efficient service while managing supplier relationships, office processes and day‑to‑day facilities activities.
Key Responsibilities
- Manage the day‑to‑day delivery of office services, including reception, post, inter‑site transport, stationery provision and meeting room coordination.
- Oversee catering, internal cleaning and external cleaning services across Charlton House and Runnings Road.
- Coordinate and assign facilities work requests, ensuring issues are directed to the appropriate internal teams or external suppliers.
- Manage the driver management system and associated administration processes.
- Administer supplier and contractor activities, including purchase orders, invoice processing and spend monitoring.
- Monitor contractor performance and expenditure against agreed contract values and service levels.
- Maintain waste management and utility consumption data to support compliance, reporting and service reviews.
- Lead and coordinate a team of four colleagues covering reception, post and administrative services, ensuring appropriate rota cover and service standards.
- Act as contract lead for key catering and cleaning service contracts, managing significant annual budgets and supplier relationships.
- Your Experience
- Experience in office management, facilities management, contractor management, business administration or a similar service‑led environment.
- Experience working with external suppliers and contractors, including service monitoring and relationship management.
- Proven experience managing purchase orders, invoices, service contracts and budget expenditure.
- Experience coordinating multiple priorities, services and stakeholders within a busy operational environment.
- Previous experience supervising or coordinating a small team would be advantageous.
- Your Skills
- Excellent organisational and prioritisation skills with the ability to manage multiple activities simultaneously.
- Strong communication and interpersonal skills, with a professional approach when dealing with colleagues, visitors, contractors and suppliers.
- Commercial awareness and the ability to monitor contract spend and supplier performance effectively.
- High attention to detail with strong record‑keeping and administrative capabilities.
- Ability to analyse service data and maintain compliance‑related information accurately.
- Collaborative, customer‑focused approach with a commitment to delivering high standards of service.
- Proficiency in Microsoft Office applications and facilities‑related administration systems.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal.
We are also a Disability Confident Committed Employer.
If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
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