At a Glance
- Tasks: Coordinate international shipments and ensure compliance with export regulations.
- Company: Join a dynamic team in Cheltenham, Gloucestershire, focused on customer service excellence.
- Benefits: Enjoy competitive salary, flexible working, 27 days holiday, and comprehensive healthcare.
- Other info: Great opportunities for personal growth and a supportive work environment.
- Why this job: Make a real impact by supporting global trade and enhancing customer experiences.
- Qualifications: Experience in customer service or supply chain, with knowledge of export processes.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a Customer Service – Commercial & Export Co-ordinator to join our UK Supply Customer Service team. This role plays a key part in ensuring the smooth processing of international shipments, supporting customers from order receipt through to delivery, and ensuring all export documentation and compliance requirements are met. You’ll work closely with internal teams, external stakeholders, and customers to ensure timely, accurate shipment of goods while maintaining high levels of customer service and adherence to export regulations.
Location
Cheltenham, Gloucestershire
Key Responsibilities
- Prepare and process export and shipping documentation, including commercial invoices and customs paperwork
- Ensure all exports comply with HMRC regulations, VAT requirements and international trade legislation
- Coordinate shipments with internal teams, freight forwarders, and operating companies
- Act as a key point of contact for customer queries relating to orders, shipments and compliance
- Monitor and track shipments, ensuring customers are kept informed at all stages
- Support export requirements to new markets and manage post-Brexit Irish shipments
- Maintain accurate records and documentation in line with compliance standards
- Create documentation such as Chamber of Commerce paperwork and invoices where required
- Manage and prioritise open orders, expediting urgent shipments to meet business and customer needs
- Identify opportunities for process improvements and cost efficiencies within export operations
Your Experience
- Previous experience in a customer service or supply chain role within a fast‑paced environment
- Experience handling export processes, including shipping documentation and customs compliance
- Understanding of international trade terms (Incoterms) and export regulations
- Experience liaising with multiple stakeholders such as finance, logistics providers and customers
- Familiarity with monitoring and managing customer orders through to fulfilment
Your Skills
- Strong attention to detail with the ability to ensure accuracy in documentation and compliance
- Excellent communication skills, both written and verbal
- Ability to multitask and effectively prioritise workload
- Proactive, organised and able to work independently
- Strong customer service mindset with a 'can-do' attitude
- Good working knowledge of Microsoft Office, particularly Excel
- Ability to work collaboratively as part of a team while maintaining ownership of tasks
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.
Equal Opportunity
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
Customer Service – Commercial and Export Co-Ordinator in Cheltenham employer: Spirax Sarco
Join our dynamic team in Cheltenham as a Customer Service – Commercial & Export Co-ordinator, where you will play a vital role in facilitating international shipments and ensuring compliance with export regulations. We pride ourselves on fostering a supportive work culture that values employee growth, offering flexible working arrangements, generous holiday allowances, and comprehensive benefits including private healthcare and a robust pension plan. With a commitment to inclusivity and community engagement, we provide a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service – Commercial and Export Co-Ordinator in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Customer Service Co-ordinator, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service – Commercial and Export Co-Ordinator in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service – Commercial & Export Co-ordinator role. Highlight your experience with export processes and customer service, and don’t forget to mention any relevant skills like attention to detail and communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description, especially around handling export documentation and liaising with stakeholders.
Show Off Your Skills:In your application, make sure to showcase your skills in multitasking and prioritising workload. We love candidates who can juggle multiple tasks while keeping a strong customer service mindset, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Spirax Sarco
✨Know Your Export Stuff
Make sure you brush up on your knowledge of export processes and compliance regulations. Familiarise yourself with HMRC guidelines and Incoterms, as these will likely come up during the interview. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've handled customer queries in the past. Think about times when you went above and beyond to ensure customer satisfaction, especially in a fast-paced environment. This role is all about maintaining high levels of service, so demonstrating your 'can-do' attitude will be key.
✨Get Organised
Since this role involves managing multiple shipments and documentation, it’s important to showcase your organisational skills. Bring examples of how you’ve successfully prioritised tasks or improved processes in previous roles. This will help illustrate your proactive approach and ability to multitask effectively.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer about the team dynamics or challenges they face, showing that you’re engaged and interested in the role.
