Service Operations Planner in Swindon

6 months fixed‑term contract. To positively contribute to the growth of the Service department by facilitating the service contract delivery process from enquiry through to supply and invoice, including managing contracts to exceed customer expectations.

Key Responsibilities

• Use the service diary to schedule service visits and communicate to Service Engineers, liaising with the Field Service Executive and Senior Service Engineers.
• Record and monitor consumable and chemical usage to ensure timely availability and payment, referring to the Services Specialists as appropriate.
• Liaise closely with credit control and sales engineers to manage our activities and protect the working relationship while proactively managing risk.
• Liaise daily on further actions and reporting to the customer.
• Work with the Service Engineer to ensure he is clearly briefed and correct reporting is carried out.
• Undertake root cause analysis and recommend continuous improvement activities.
• Optimise opportunities that the customer touches by asking the right questions and sharing, as appropriate.
• Co‑ordinate reactive customer visits, including 24‑hour priority response, commissioning, survey and audit requests.
• Consistently follow business processes and make suggestions where opportunities for process improvement exist.

Key Qualifications

• Excellent commercial awareness and customer focus.
• Excellent written and verbal communication skills.
• Ability to perform under pressure in an ever‑changing, fast‑paced environment.
• Ability to work collaboratively with other teams to achieve results.
• Ability to multi‑task and manage own time effectively.
• Strong attention to detail.
• Proven ability to achieve KPI’s and targets.
• Familiarity with scheduling workloads, balancing capacity and demand.
• Confident, assertive and motivated individual.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.

Inclusion

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We are also a Disability Confident Committed Employer.