Sales Engineer

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies. At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs. Join us as we continue to provide solutions to our customers and the world!

As a Sales Engineer at Chromalox, the individual plays a pivotal role in designing and estimating electrical heaters and heating systems tailored for clients across diverse industries, including oil and gas, nuclear, food and beverage, renewal, and energy sectors in the UK and provide solutions and services globally. They are responsible for providing comprehensive solutions that meet client requirements while contributing to positive thermal losses. This entails engaging with clients to clarify needs, generating high-quality quotations, and managing orders to ensure seamless execution. Moreover, the Sales Engineer evaluates market trends and opportunities across these sectors, driving strategic decision-making. Importantly, the role underscores Chromalox's commitment to sustainability, with a focus on reducing carbon emissions and environmental impact.

Amongst other duties, the main responsibilities of the job are:

• Research, analysis and providing customized solutions via consultative modal for existing industrial applications to enhance energy and operational efficiency to promote greener practices.
• A consultative selling approach is essential for a sales engineer, prioritizing and understanding client needs to provide a solution using various products, services, and our expertise, fostering trust and long-term relationships.
• Meeting with customers and organizing site visits to understand their applications to deliver a comprehensive solution.
• Assisting in critical sectors like oil and gas, energy, nuclear industries and decarbonizations where installation of complex heating technologies is required.
• Possess essential knowledge of the Chemical and Process Industry to understand various thermal solution requirements and the key parameters to consider redesigning the heating system.
• Identify business opportunities within existing and new customers by converting leads into enquiries and into actual sales, focusing on both standard and customized solutions to meet diverse requirements.
• Manage customer accounts to nurture long-term relationships and foster business growth, taking a results-oriented approach to sales leadership.
• Communicate effectively with customers to showcase Chromalox's capabilities and achieve optimal results, while also collaborating with intercompany departments to streamline administrative tasks and support order processing.
• Provide support across various departments including production, purchasing, engineering, service, and commissioning, ensuring seamless operations and customer satisfaction.
• Assist in the design, estimation, and quoting of heaters and control panels, adhering to customer specifications, and delivering economically viable solutions.
• Analyze designs and produce detailed quote specifications to maintain profitability, negotiating acceptable terms on behalf of the company.
• Validate cost estimates and ensure accurate transfer of information for order processing, while also liaising with the Drawing Office to ensure technical accuracy.
• Proactively engage with customers to maximize order conversions and provide exceptional service, while also offering expertise and advice to enhance understanding and support within the Engineering and Production departments.
• To work and collaborate with other Sales Engineer(s) responsible for the design of corresponding process heating systems in both the UK, France, USA, and other group companies like Vulcanic, Isopad Germany etc.
• Perform day-to-day administrative tasks such as generating proforma invoices, order booking folders, and monitoring forms, ensuring efficient management on the server.
• Collaborate with the group company and Quick Response Centre (QRC) manager to oversee the booking, collection, and dispatch of products, ensuring prompt delivery to customers.
• Address shipping-related inquiries promptly, delivering excellent customer service by resolving issues related to shipping and customs clearance for both local and international clients.
• Ensure compliance with packing lists, invoices, Certificates of Origin (COO), and other shipping documents, collaborating closely with customers and freight forwarders.
• Coordinate with project managers and other departments as needed for product packing, obtaining shipping quotations, managing freight forwarders, and coordinating transportation.
• Collaborate with project managers, engineering, production, quality teams, and logistics to obtain necessary documentation such as Certificates of Origin, SASO, EUR1, ATR, etc., from the Chamber of Commerce.

The Sales Engineer is required to possess a BSc degree in Mechanical or Electrical Engineering, or an equivalent technical discipline. Experience in working with and selling processes, particularly in electrical heating processes or similar technologies, is advantageous. Desirable qualifications include knowledge of import and export legislation.

Moreover, the optimal candidate will demonstrate:

• Inherent self-motivation, diligence, and exceptional organizational skills, coupled with meticulous attention to detail.
• Flexibility and resilience, adept at functioning effectively under pressure while efficiently managing shifting timescales and workloads.
• Proficiency in both independent work and collaborative teamwork.
• Confidence and adeptness in engaging with colleagues and customers across all levels, fostering strong working relationships.
• Forward-thinking abilities, capable of proactively anticipating and addressing potential challenges.
• A steadfast commitment to prioritizing and catering to customer needs, demonstrating a customer-centric approach.
• A rapid learning ability, showcasing aptitude in swiftly acquiring proficiency in new software programs.
• Exceptional accuracy and proficiency in both written and verbal communication.
• A polished telephone manner, enhancing customer interactions.
• Advanced computer and IT proficiencies, encompassing the Microsoft 365 suite, Adobe, and familiarity with various technical spreadsheets and databases.
• The capability to effectively multitask and manage diverse responsibilities concurrently, coupled with a strong aptitude for autonomous work.

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.