At a Glance
- Tasks: Manage customer orders and ensure top-notch service in a supportive team.
- Company: Join a leading multinational engineering group with a focus on innovation.
- Benefits: Enjoy flexible working, generous holidays, and paid volunteering leave.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: WMFTS UK - Cardrew Industrial Estate
Watson-Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.
Job Summary
We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Key Responsibilities
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
Main duties and responsibilities
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way.
- Complete allocated administration tasks accurately and on‑time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into company ERP system [AX].
- Actively report EHS issues and near misses.
- Support and promote ‘5S’ activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Skills / Experience
Personal
- Be an active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in your work.
Previous Experience
- Previous experience of working in a Customer Service Team - essential.
- Exposure to Lean manufacturing experience, ideally yellow Belt, or above - desirable.
- Experience with Exporting regulations and documentation - desirable.
- Previous use of Lean Processes - desirable.
Personal Attributes
- Resilient and ability to work in a high pressure work environment - essential.
- Excellent communications skills with the ability to communicate effectively across a diverse group of people - essential.
- Highly motivated with a focus on solutions and continuous improvements - essential.
Qualifications
- GCSE level Maths and English [or equivalent] - essential.
- IT skills – excel and word programs - essential.
Benefits
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more
We are a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.
Customer Service Representative - permanent in Redruth employer: Spirax-Sarco Engineering
At Watson-Marlow Fluid Technology Solutions, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. Located in the vibrant Cardrew Industrial Estate, our employees benefit from competitive salaries, flexible working arrangements, and generous holiday allowances, alongside unique initiatives like paid volunteering leave and comprehensive inclusion plans. Join us to be part of a dynamic team where your growth is nurtured, and your voice is heard, making a meaningful impact in the industrial engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - permanent in Redruth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spirax-Sarco Engineering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spirax-Sarco Engineering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - permanent in Redruth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spirax-Sarco Engineering:Your cover letter is your chance to shine! Tell us why you want to work at Spirax-Sarco Engineering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spirax-Sarco Engineering!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
