At a Glance
- Tasks: Manage customer orders and ensure top-notch service in a dynamic team.
- Company: Join a forward-thinking company that values inclusivity and diversity.
- Benefits: Enjoy a competitive salary, flexible hours, generous holidays, and paid volunteering days.
- Other info: Great opportunities for personal growth and development in a fast-paced environment.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 14 - 16 € per hour.
Location: WMFTS – UK – Cardrew Industrial Estate
Salary: £14.47-£16.08/hour
Job Summary: We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Responsibilities:
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers' specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way.
- Complete allocated administration tasks accurately and on‑time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into the company ERP system [AX].
- Actively report EHS issues and near misses.
- Support and promote 5S activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Skills and Experience:
- Active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in your work.
Person Specification – Previous Experience:
- Previous experience of working in a Customer Service Team – essential.
- Exposure to Lean manufacturing experience, ideally yellow Belt or above – desirable.
- Experience with exporting regulations and documentation – desirable.
- Previous use of Lean Processes – desirable.
Person Specification – Personal Attributes:
- Resilient and able to work in a high‑pressure work environment – essential.
- Excellent communication skills with the ability to communicate effectively across a diverse group of people – essential.
- Highly motivated with a focus on solutions and continuous improvements – essential.
Qualifications:
- GCSE level Maths and English (or equivalent) – essential.
- IT skills – Excel and Word programmes – essential.
Benefits:
- A competitive salary.
- Flexible working arrangements.
- A generous holiday allowance.
- Three days’ paid volunteering leave.
- Additional support and benefits through the Everyone Is Included Group Inclusion Plan.
Equal Opportunity Employer: We are an equal‑opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
Customer Service Representative - 12 month Fixed Term, in Redruth employer: Spirax-Sarco Engineering
Join our vibrant team at WMFTS in Cardrew Industrial Estate, where we prioritise a collaborative work culture and offer a competitive salary alongside flexible working arrangements. With generous holiday allowances and opportunities for personal growth through training and volunteering, we are dedicated to fostering an inclusive environment that empowers our employees to thrive in their roles as Customer Service Representatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 12 month Fixed Term, in Redruth
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to convey information clearly and effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights about the role and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Customer Service Representative - 12 month Fixed Term, in Redruth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to connect with people. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively communicated in a past role.
Be Accurate and Timely:Attention to detail is crucial, especially when it comes to processing orders and documentation. Ensure your application is free from typos and errors, and submit it on time. We appreciate candidates who respect deadlines as much as we do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and what strategies you use to ensure a first-class service level.
✨Familiarise Yourself with Lean Processes
Since experience with Lean manufacturing is desirable, take some time to understand the basics of Lean processes. Be prepared to share any relevant experiences or how you can apply these principles to improve efficiency in the role.
✨Show Off Your Communication Skills
As excellent communication is essential, practice articulating your thoughts clearly. Think of examples where you've effectively communicated with diverse groups, and be ready to demonstrate your ability to build positive relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Prepare examples from your previous roles where you successfully navigated challenges, especially in high-pressure situations.
