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- Tasks: Manage customer orders and communications efficiently while supporting the team.
- Company: Join Watson-Marlow, a leading industrial engineering group with a supportive culture.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and paid volunteering leave.
- Other info: We value diversity and encourage all backgrounds to apply for this role.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Location: WMFTS - UK - Cardrew Industrial Estate
Watson-Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.
Job Summary
We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Key Responsibilities
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way.
- Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into company ERP system [AX].
- Actively report EHS issues and near misses.
- Support and promote ‘5S’ activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT team meetings.
Skills/Experience
Essential
- Previous experience of working in a Customer Service team.
- GCSE level Maths and English (or equivalent).
- Excellent IT skills, particularly Microsoft Excel and Word.
Additional essential skills
- High level of accuracy and effective time management.
- Resilience and ability to work under pressure.
- Excellent communication skills with the ability to communicate effectively across a diverse range of people.
- Highly motivated with a focus on solutions and continuous improvement.
Desirable
- Exposure to lean manufacturing, ideally at Yellow Belt level or above, and the associated tools/processes.
- Experience of export regulations and documentation.
Benefits
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary.
- Flexible working arrangements.
- A generous holiday allowance.
- Three days’ paid volunteering leave.
- Additional support and benefits through our Everyone is Included Group Inclusion Plan.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
Customer Service Representative employer: Spirax-Sarco Engineering
Contact Detail:
Spirax-Sarco Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, spend some time on their website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you’re dressed appropriately for the interview. A smart appearance shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our values at Watson-Marlow. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to showcase your IT skills, especially with Microsoft Excel and Word. If you have experience with ERP systems or lean manufacturing, make sure to mention that too! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Know the Company Inside Out
Before your interview, take some time to research Watson-Marlow and their role within the Spirax Group. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Effective Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about how you would approach various customer service challenges and be prepared to discuss your thought process during the interview.