At a Glance
- Tasks: Manage customer orders and ensure top-notch service in a dynamic team.
- Company: Join a forward-thinking company that values inclusivity and teamwork.
- Benefits: Enjoy a competitive salary, flexible hours, generous holidays, and paid volunteering days.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 14 - 16 £ per hour.
Location: WMFTS – UK – Cardrew Industrial Estate
Salary: £14.47-£16.08/hour
Job Summary: We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Responsibilities:
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers' specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way.
- Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into the company ERP system [AX].
- Actively report EHS issues and near misses.
- Support and promote 5S activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Skills and Experience:
- Active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in your work.
Person Specification – Previous Experience:
- Previous experience of working in a Customer Service Team – essential.
- Exposure to Lean manufacturing experience, ideally yellow Belt or above – desirable.
- Experience with exporting regulations and documentation – desirable.
- Previous use of Lean Processes – desirable.
Person Specification – Personal Attributes:
- Resilient and able to work in a high-pressure work environment – essential.
- Excellent communication skills with the ability to communicate effectively across a diverse group of people – essential.
- Highly motivated with a focus on solutions and continuous improvements – essential.
Qualifications:
- GCSE level Maths and English (or equivalent) – essential.
- IT skills – Excel and Word programmes – essential.
Benefits:
- A competitive salary.
- Flexible working arrangements.
- A generous holiday allowance.
- Three days’ paid volunteering leave.
- Additional support and benefits through the Everyone Is Included Group Inclusion Plan.
Equal Opportunity Employer: We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
Customer Service Representative - 12 month Fixed Term employer: Spirax-Sarco Engineering
Join our dynamic team at WMFTS in Cardrew Industrial Estate, where we prioritise a collaborative and inclusive work culture. As a Customer Service Representative, you'll enjoy competitive pay, flexible working arrangements, and generous holiday allowances, alongside opportunities for personal growth and development. We are committed to fostering an environment that supports your career while ensuring a first-class customer service experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 12 month Fixed Term
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will help you stand out as a solutions-focused candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative - 12 month Fixed Term
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to connect with diverse groups. Use clear and concise language in your application to demonstrate your communication prowess. Remember, we’re looking for someone who can engage effectively with both customers and colleagues!
Highlight Your Problem-Solving Abilities:We love a proactive approach! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you're not just about maintaining the status quo but are also focused on solutions and continuous improvement.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This shows that you understand the core of the role and can handle the pressures that come with it.
✨Familiarise Yourself with Lean Processes
Since experience with Lean manufacturing is desirable, take some time to learn about Lean principles and how they apply to customer service. Be prepared to share any relevant experiences or ideas on how you could implement these processes in the role.
✨Show Off Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated with diverse groups in previous roles.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've identified a problem and implemented a solution. Highlight your ability to stay calm under pressure and focus on solutions, as this is essential for maintaining high levels of customer satisfaction.
