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- Tasks: Manage customer orders, provide support, and enhance the customer experience.
- Company: Join a leading multinational engineering group with a focus on innovation.
- Benefits: Enjoy flexible working, generous holidays, and paid volunteering leave.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Fluency in Dutch, German, and Swiss German; customer service experience preferred.
- Other info: Embrace a culture of inclusion and continuous personal development.
The predicted salary is between 30000 - 42000 £ per year.
Job Title
Customer Service Co-ordinator (12-month FTC)
Location: WM Netherlands – Oslo 9
Location Type: Hybrid
Website: wmfts.com/en/
Group: spiraxgroup.com
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Job Summary
Due to the nature of our customer base – fluent Dutch, German, Swiss German & English is essential for this role. We are seeking a multilingual Customer Service Co-ordinator based in the Benelux region to join our EMEA Customer Service team on a 12-month FTC. This role is critical in delivering exceptional sales administration and customer support. You will manage order processing, maintain accurate records and ensure smooth communication with customer.
Key Responsibilities
- Order Management: Accurately enter and manage customer orders in ERP/CRM systems, ensuring compliance and timely confirmations.
- Customer Communication: Serve as the main point of contact post-order, providing updates and resolving issues.
- Documentation: Prepare invoices and quotations in line with company standards.
- Internal Collaboration: Work closely with Sales Engineers and Customer Solutions team to ensure consistent and accurate customer support.
- Process Improvement: Monitor feedback and suggest enhancements to improve customer experience.
- CRM Maintenance: Keep Customer records up to date and well-documented.
- Returns & Issues Resolution: Handle returns efficiently and ensure customer satisfaction.
Skills/Experience
- Mandatory fluency in Dutch, German, and Swiss German.
- Proven experience in customer service or order processing, ideally in a B2B setting.
- Strong organisational skills and ability to manage multiple priorities.
- Proficiency in Microsoft 365 and ERP/CRM systems.
- Excellent communication skills and a customer-first mindset.
- Ability to work independently and collaboratively.
- Attention to detail and resilience in a fast-paced environment.
- Commitment to continuous improvement and personal development.
Benefits
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We will consider requests for flexible working. We have introduced a range of additional benefits through our Group Inclusion Commitments, including gender-neutral parental leave, 15 days of extra paid caregiver leave, support for pregnancy loss or domestic abuse, menopause-friendly workplace principles, and more. Learn more at spiraxgroup.com/inclusion. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. If you require accommodations during the application process, please let us know.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer products including tubing, specialised filling systems and products for single-use applications. Our shared purpose is to create sustainable value for all stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes across industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare, with customers in 116 countries.
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Customer Service Co-ordinator (12-month FTC) employer: Spirax-Sarco Engineering
Contact Detail:
Spirax-Sarco Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator (12-month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 3
Show off your skills! Bring examples of your past work or achievements to the interview. This will help you stand out and demonstrate how you can add value to the team at Watson-Marlow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Customer Service Co-ordinator (12-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your multilingual abilities and any relevant customer service experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Co-ordinator role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Know Your Stuff
Before the interview, make sure you understand Watson-Marlow's products and services. Familiarise yourself with their customer service approach and how they handle order management. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Language Skills
Since fluency in Dutch, German, Swiss German, and English is a must, be prepared to demonstrate your language skills during the interview. Practice answering common questions in these languages to showcase your proficiency and confidence.
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you've excelled in customer service or order processing. Be ready to discuss how you resolved issues, managed multiple priorities, and improved customer experiences. This will help you stand out as a strong candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, company culture, and opportunities for growth within Watson-Marlow. This not only shows your interest but also helps you gauge if the company is the right fit for you.
