At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage orders efficiently.
- Company: Dynamic workplace focused on collaboration and inclusivity.
- Benefits: Competitive pay, flexible hours, generous holiday, and paid volunteering leave.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14 - 16 £ per hour.
Location: WMFTS – UK – Cardrew Industrial Estate
Salary: £14.47-£16.08/hour
Job Summary: We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Responsibilities:
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers' specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way.
- Complete allocated administration tasks accurately and on‑time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into the company ERP system [AX].
- Actively report EHS issues and near misses.
- Support and promote 5S activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Skills and Experience:
- Active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in your work.
Person Specification – Previous Experience:
- Previous experience of working in a Customer Service Team – essential.
- Exposure to Lean manufacturing experience, ideally yellow Belt or above – desirable.
- Experience with exporting regulations and documentation – desirable.
- Previous use of Lean Processes – desirable.
Person Specification – Personal Attributes:
- Resilient and able to work in a high‑pressure work environment – essential.
- Excellent communication skills with the ability to communicate effectively across a diverse group of people – essential.
- Highly motivated with a focus on solutions and continuous improvements – essential.
Qualifications:
- GCSE level Maths and English (or equivalent) – essential.
- IT skills – Excel and Word programmes – essential.
Benefits:
- A competitive salary.
- Flexible working arrangements.
- A generous holiday allowance.
- Three days’ paid volunteering leave.
- Additional support and benefits through the Everyone Is Included Group Inclusion Plan.
Equal Opportunity Employer: We are an equal‑opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
Customer Service Representative - 12 month Fixed Term, in Cornwall employer: Spirax-Sarco Engineering
Join our vibrant team at WMFTS in Cardrew Industrial Estate, where we prioritise a collaborative and inclusive work culture. As a Customer Service Representative, you'll enjoy competitive pay, flexible working arrangements, and generous holiday allowances, alongside opportunities for personal growth and development. We are dedicated to supporting our employees through initiatives like the Everyone Is Included Group Inclusion Plan, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 12 month Fixed Term, in Cornwall
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative - 12 month Fixed Term, in Cornwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to communicate effectively. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully resolved a customer issue in the past.
Be Accurate and Timely:Attention to detail is crucial, so ensure all your information is accurate and submitted on time. Double-check your application for any typos or errors before hitting send. We appreciate candidates who take the time to get it right!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need there. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Service Representative. Familiarise yourself with the responsibilities listed in the job description, such as processing transactions and maintaining customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your skills during the interview. Think of examples where you've effectively communicated with customers or team members. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Highlight Your Problem-Solving Abilities
As a Customer Service Representative, you'll need to be solution-focused. Prepare to discuss specific situations where you've resolved customer issues or improved processes. This will illustrate your ability to think on your feet and contribute positively to the team.
✨Be Ready to Discuss Teamwork
This role requires collaboration with various departments, so be prepared to talk about your experience working in teams. Share examples of how you've supported colleagues or contributed to team goals. Emphasising your ability to work well with others will show that you're a great fit for their dynamic team.
