At a Glance
- Tasks: Commission, service, and repair equipment while delivering top-notch customer support.
- Company: Join a dynamic team in Cheltenham with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working, 27 days holiday, and comprehensive healthcare.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference by enhancing customer experiences and improving service delivery.
- Qualifications: Electrical or mechanical engineering background with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Cheltenham, Gloucestershire
We are looking for a Service Engineer to join our team, responsible for the commissioning, servicing, and repair of company equipment. You will deliver high-quality customer support on-site, as well as provide training to customers, ensuring exceptional service standards and customer satisfaction.
Responsibilities
- Liaise with service coordinators to ensure work is effectively planned and delivered
- Carry out commissioning, servicing, and repairs in line with contractual obligations
- Prepare thoroughly for service visits, ensuring all required documentation (e.g. drawings, manuals) is available
- Maintain appropriate stock levels to meet service agreement requirements
- Clearly communicate any outstanding issues to customers and outline next steps before leaving site
- Complete detailed job reports and obtain customer sign-off
- Support continuous improvement initiatives to enhance service delivery and customer experience
Experience
- Electrical or mechanical engineering background
- Experience working with relevant product ranges and systems
- Knowledge of steam processes and instrumentation (or similar technical environments)
Skills
- Recognised electrical or mechanical qualification
- Valid CSCS Engineering Services Skill Card / CCNSG (desirable)
- Full UK driving licence
- Ability to work independently and manage workload under pressure
- Strong communication and relationship-building skills
- Technical knowledge and problem-solving capability
- Positive, proactive, and enthusiastic approach to work
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.
Service Engineer (South East) in Cheltenham employer: Spirax-Sarco Engineering
Join our dynamic team as a Service Engineer in Cheltenham, where we prioritise employee well-being and professional growth. With a competitive salary, flexible working arrangements, and a comprehensive benefits package including generous holiday allowance and private healthcare, we foster a supportive work culture that values inclusivity and continuous improvement. Our commitment to training and development ensures that you will thrive in your role while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (South East) in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Engineer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to service engineering. Think about how your skills in electrical or mechanical engineering can solve real problems for the company. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Engineer (South East) in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience in electrical or mechanical engineering and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your customer service skills and problem-solving abilities – they’re key for us!
Showcase Your Technical Skills:In your application, be sure to showcase your technical knowledge and experience with relevant product ranges and systems. We love seeing candidates who can demonstrate their understanding of steam processes and instrumentation, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our future team members!
How to prepare for a job interview at Spirax-Sarco Engineering
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge. Familiarise yourself with the specific equipment and systems mentioned in the job description, especially steam processes and instrumentation. This will help you answer technical questions confidently.
✨Prepare for Customer Scenarios
Since the role involves delivering high-quality customer support, think of examples from your past experiences where you’ve successfully resolved issues or trained customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Documentation is Key
Get comfortable with the types of documentation you might need during service visits, like drawings and manuals. You could even bring a sample report to show your attention to detail and organisational skills, which are crucial for this role.
✨Show Your Enthusiasm
Employers love a positive attitude! During the interview, express your enthusiasm for the role and the company. Talk about how you can contribute to continuous improvement initiatives and enhance service delivery, showing that you’re proactive and eager to make a difference.
