Change and Adoption Manager

Location: United Kingdom

Location Type: Remote

Watson‑Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary

Lead the organisational change required to make Unity (WMFTS’ ERP) become ‘how we run the business’, and build a consistent, high‑performing change capability across other priority programmes. You will be accountable for adoption, behavioural change, role capability and value realisation for the Unity deployment, while line‑managing and coaching a small team of change managers who support additional enterprise initiatives. This is a senior, visible role. You will lead through influence and credibility, not hierarchy; bring calm authority during cutover and stabilisation; and ensure OpCo leadership owns adoption, not just system go‑live.

Key Responsibilities

• Unity ERP Change Leadership
  • Own the change strategy and execution for Unity across 40+ OpCos.
  • Drive business readiness, role clarity, training and on‑the‑floor support through cutover and hyper‑care.
  • Stand up and sustain a strong super‑user network and process owner community.
  • Balance global standard processes with pragmatic local realities within agreed guardrails.
  • Track adoption and behaviour change (not just training completion), closing gaps quickly.
  • Lead the business in defining true value and benefits, then measure our success of these post‑deploy.
• Enterprise Change Leadership
  • Build and lead a small centre of excellence for change, line‑manage other change managers assigned to non‑ERP programmes.
  • Establish and maintain common standards, playbooks and tooling (impact assessment, readiness criteria, comms and adoption KPIs).
  • Run a portfolio‑level change heatmap and capacity view to sequence major changes sensibly and avoid overload.
• Executive Communication & Decision Framing
  • Provide clear, concise sponsor packs on adoption risks, readiness, stakeholder sentiment and residual change debt.
  • Frame trade‑offs and recommendations; elevate design/scope items to TDA/EDA with crisp options and implications.
• Governance & Integration
  • Operate within group ERP governance and the Unity programme cadence, integrated with PMO, data, training, testing, cutover and hyper‑care.
  • Ensure OpCo leaders commit to tangible adoption actions and hold themselves to account.
• Delivery Oversight (Change Workstream)
  • Define and enforce entry/exit criteria for change activities (training readiness, cutover comms, hyper‑care support).
  • Lead structured lessons learned between waves; improve the change playbook continuously.
• Benefits & Value Realisation
  • Partner with Finance, Process Leads and business stakeholders to baseline value and benefits (OKR), define adoption indicators and track early value signals (reduced workarounds, first‑time‑right data, cycle‑time improvements).

Skills/Experience

• Significant experience leading business change at scale across multiple sites or countries (operations/manufacturing/supply chain exposure is ideal).
• Hands‑on leadership of ERP or major process transformation change, comfortable with role‑based training, cutover comms, hyper‑care and post‑go‑live adoption.
• Proven ability to influence senior stakeholders (OpCo MDs, functional heads) without formal authority.
• Strong judgement: able to simplify complexity, set boundaries and create calm under pressure.
• Disciplined approach to readiness, adoption metrics and benefit tracking—beyond attendance and go‑live.
• Experience building a small change capability (coaching, standards, toolkits, QA).
• Excellent written and verbal communication; clear, concise executive materials.
• Comfortable with travel and on‑site presence during readiness, cutover and hyper‑care.
• Formal change or PM certifications desirable, though not essential for the right candidate; leadership, credibility and ERP change experience are a must.

At Watson‑Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

• Gender‑neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause‑friendly workplace principles and more

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.

Company Overview

At Watson‑Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single‑use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that are the backbone behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers and our planet and shareholders by creating a truly equitable working environment where everyone feels included.