At a Glance
- Tasks: Join our team to deliver top-notch IT support and improve infrastructure services.
- Company: Be part of Spirax Group, a leading FTSE100 industrial engineering company.
- Benefits: Enjoy competitive salary, flexible working, 27 days holiday, and comprehensive healthcare.
- Other info: Join an inclusive culture that values diversity and supports your growth.
- Why this job: Make a real impact on technology projects while developing your skills in a supportive environment.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Cheltenham, Gloucestershire
The Role
We are seeking a proactive and customer-focused IT Engineer to join our Group IT Regional Operations team. Reporting to the Group IT Regional Operations Lead, you will play a key role in delivering high-quality IT support and infrastructure services across the region. This is a hands-on position supporting end users, networks, servers, and digital workplace technologies, while contributing to service improvement initiatives and regional IT projects. The successful candidate will be passionate about technology, enjoy troubleshooting complex technical issues, and be committed to delivering an exceptional customer experience.
Key Responsibilities
- Providing 2nd line support for regional desktop and digital workplace services, including end-user devices, printers, mobile devices, and meeting room technology.
- Providing 2nd line support for regional connectivity, networking, and infrastructure services.
- Providing 2nd line support for regional server infrastructure and associated systems.
- Carrying out routine maintenance, monitoring, and health checks across key systems and infrastructure.
- Creating and maintaining Standard Operating Procedures (SOPs) to support knowledge sharing and shift-left initiatives.
- Supporting the delivery of regional IT projects and technology rollouts.
- Diagnosing and resolving hardware, software, networking, and infrastructure incidents within agreed service levels.
- Maintaining accurate service tickets, asset records, and technical documentation.
- Collaborating with internal teams, vendors, and third-party suppliers to support service delivery.
- Contributing to continual service improvement by identifying recurring issues and recommending enhancements to processes and systems.
- Ensuring compliance with company security policies, data protection requirements, and operational procedures.
Your Skills
- Previous experience in an IT support, field service, or IT engineer role.
- Strong troubleshooting and problem-solving skills across hardware, software, networking, and infrastructure technologies.
- Working knowledge of Windows desktop and server environments.
- Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
- Experience working with service desk platforms, ticketing systems, and IT service management processes.
- Excellent customer service and communication skills with the ability to engage effectively with technical and non-technical stakeholders.
- Strong organisational skills and the ability to prioritise workloads in a fast-paced environment.
- A proactive approach to continuous improvement and documentation.
Desirable Qualifications
- ITIL Foundation certification.
- CCNA certification.
- CompTIA A+, Network+, and/or Security+ certifications.
- Microsoft certifications such as Azure Fundamentals, Windows Client, or Modern Desktop Administrator.
- Experience supporting enterprise environments within mid-sized or global organisations.
Additional Requirements
- Full UK driving licence.
- Willingness to travel to other company sites as required.
- Ability to work on-site in Cheltenham five days per week.
What's in it for You?
This is an excellent opportunity to join a growing IT team where you'll have exposure to a broad range of technologies, contribute to exciting projects, and play a vital role in maintaining and improving critical business services. You'll be encouraged to develop your technical skills while making a real impact on service delivery and user experience.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal.
We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
Group IT Engineer in Cheltenham employer: Spirax Group
Spirax Group is an exceptional employer located in Cheltenham, offering a dynamic work environment that fosters innovation and collaboration. As a Software Developer, you will benefit from a competitive salary, flexible working arrangements, and private healthcare, all while being part of a supportive team dedicated to your professional growth. With a focus on cutting-edge technology and a commitment to employee well-being, Spirax Group stands out as a rewarding place to advance your career in software development.
StudySmarter Expert Advice🤫
We think this is how you could land Group IT Engineer in Cheltenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Spirax Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Spirax Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Spirax Group!
✨Direct Apply to Spirax Group
Let's not forget to apply directly through the Spirax Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Group IT Engineer in Cheltenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Spirax Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Spirax Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Spirax Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
