Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a 2nd Line Support Engineer, tackling tech challenges daily.
- Company: Be part of a respected and expanding Managed Service Provider (MSP).
- Benefits: Enjoy hybrid working, private medical, profit sharing, and a competitive salary of £30-35k.
- Why this job: Work with an amazing group, enhance your skills, and make a real impact in tech support.
- Qualifications: Must have 2-3 years in an MSP service desk and 12 months as a 2nd line engineer.
- Other info: Bring your troubleshooting skills in Azure, Office 365, and network admin to the table.
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. * Azure * Office 365 * network admin – routers, switches and access points * Active Directory, DNS, DHCP and Group Policy * Managing Back ups * Email security * Datto RMM * Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k
2nd Line Support Engineer employer: Spiral Solutions Recruitment Ltd
Contact Detail:
Spiral Solutions Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Make sure to highlight your experience with the specific technologies mentioned in the job description, like Azure and Office 365. Tailor your conversations during interviews to showcase how you've successfully used these tools in past roles.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled challenging support situations. This will show that you not only have the technical skills but also the ability to communicate effectively with clients.
✨Tip Number 3
Familiarize yourself with the company's culture and values. During your interactions, express how your personal values align with theirs, which can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the company is looking for, giving you an edge in your application.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment, specifically mentioning your roles as a service desk engineer and 2nd line engineer. Include relevant technologies like Azure, Office 365, and network administration.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and troubleshooting abilities. Mention specific examples of how you've successfully resolved issues in the past, particularly with the technologies listed in the job description.
Showcase Relevant Skills: Clearly outline your technical skills related to the role, such as your experience with Active Directory, DNS, DHCP, and backup management. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support engineer role.
How to prepare for a job interview at Spiral Solutions Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure, Office 365, and network administration. Highlight specific examples of troubleshooting you've done in these areas, as this will demonstrate your hands-on expertise.
✨Emphasize Customer Service Experience
Since excellent customer service is crucial for this role, share examples of how you've successfully handled customer inquiries or resolved issues in a previous position. This will show that you can maintain professionalism under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions related to common issues faced in 2nd line support, such as resolving network connectivity problems or managing backups.
✨Research the Company Culture
Take some time to learn about the company's values and work environment. Being able to articulate why you want to work there and how you align with their culture can set you apart from other candidates.
