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- Tasks: Join our team as a 2nd Line Support Engineer, tackling tech challenges daily.
- Company: Be part of a respected and expanding Managed Service Provider (MSP).
- Benefits: Enjoy hybrid working, private medical insurance, profit sharing, and a competitive salary of £30-35k.
- Why this job: Work with an amazing group, enhance your skills, and make a real impact in tech support.
- Qualifications: Must have 2-3 years in MSP service desk and 12 months as a 2nd line engineer.
- Other info: Bring your troubleshooting skills in Azure, Office 365, and network admin to the table.
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. * Azure * Office 365 * network admin – routers, switches and access points * Active Directory, DNS, DHCP and Group Policy * Managing Back ups * Email security * Datto RMM * Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k
2nd Line Support employer: Spiral Solutions Recruitment Ltd
Contact Detail:
Spiral Solutions Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Azure and Office 365. Tailor your conversations during interviews to showcase how you've successfully used these tools in past roles.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively resolved issues for clients. This will show that you not only have the technical know-how but also the ability to communicate clearly and empathetically.
✨Tip Number 3
Familiarize yourself with common troubleshooting scenarios related to network administration and backup management. Being able to discuss these scenarios confidently can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the MSP if possible. They can provide insights into the company culture and what they value in a 2nd line support engineer, which can help you tailor your approach during the application process.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and your time working within an MSP. Include specific technologies you've worked with, such as Azure, Office 365, and network administration.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and your ability to troubleshoot both hardware and software issues. Mention your familiarity with the tools and technologies listed in the job description.
Showcase Relevant Experience: When detailing your work history, focus on your achievements and responsibilities that align with the requirements of the role. Use metrics or examples to demonstrate your success in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spiral Solutions Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure, Office 365, and network administration. Highlight specific examples of troubleshooting you've done in these areas, as this will demonstrate your capability as a 2nd line support engineer.
✨Emphasize Customer Service Experience
Since excellent customer service is crucial for this role, share instances where you successfully resolved customer issues. This could include how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with the Company
Research the MSP's values, culture, and any recent news. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
✨Prepare Questions to Ask
Have a list of thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you assess if the company is the right fit for you.
