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- Tasks: Provide top-notch IT support, troubleshoot issues, and ensure client satisfaction.
- Company: Join a leading MSP known for exceptional customer service and technical support.
- Benefits: Enjoy hybrid working, a supportive environment, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Experience with Microsoft Windows, Apple Mac, and Microsoft 365 is essential.
- Other info: Regular client site visits and collaboration with third-party vendors are part of the role.
The predicted salary is between 30000 - 50000 £ per year.
I am working with an amazing MSP with a fantastic track record of delivering exceptional results to their clients, focused on providing the best customer satisfaction with brilliant technical support.
I am looking for an experienced and dynamic IT Support Engineer to join the team. This role will involve both on-site and remote support with trips to client sites on a regular basis to ensure the resolution of escalated tickets and changes within contracted service levels.
Your key responsibilities will be to:
- Handle escalated issues from first-line support that require a deeper level of technical expertise.
- Perform advanced troubleshooting of hardware, software, network, and system-related issues.
- Coordinate with third-line engineers or external vendors when necessary to resolve complex issues.
To be successful in this role you must have the following skills:
- Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity.
- Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune.
- Management of Azure resources such as Azure Session Desktops and Azure files.
- Windows Server administration including Active Directory, Group Policy, DHCP, and DNS.
- Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues.
On offer is hybrid working in a lovely working environment and a chance to be part of an amazing and growing organisation.
For more details click apply now!
IT Support Engineer employer: Spiral Solutions Recruitment Limited
Contact Detail:
Spiral Solutions Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've resolved complex IT issues. This could involve discussing specific cases where you successfully handled escalated tickets or coordinated with third-party vendors.
✨Tip Number 3
Research the company’s values and customer satisfaction approach. Understanding their commitment to exceptional service will help you align your answers during the interview and show that you're a good cultural fit.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT support role, which can be invaluable during your application process.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Microsoft Windows and Apple Mac devices. Include specific examples of troubleshooting and user productivity improvements you've achieved.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with Microsoft 365 products and Azure resources, and how you can contribute to their commitment to customer satisfaction.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as Windows Server administration, Active Directory, and network infrastructure knowledge. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Spiral Solutions Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows and Apple Mac devices. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical expertise.
✨Familiarise Yourself with Microsoft 365
Since proficiency in Microsoft 365 products is crucial, brush up on your knowledge of Exchange, SharePoint, OneDrive, and Intune. Be ready to explain how you've used these tools in previous roles to enhance user productivity.
✨Understand Network Infrastructure
Make sure you have a solid grasp of network concepts like DNS, Wi-Fi, VLANs, and VPNs. Prepare to discuss any past experiences where you successfully troubleshot connectivity issues, as this will be key in the role.
✨Demonstrate Customer Service Skills
Since the company values customer satisfaction, be ready to share examples of how you've provided exceptional support in the past. Emphasise your ability to communicate effectively with clients and resolve their issues promptly.
