At a Glance
- Tasks: Support operational delivery of defence assets and manage contracts effectively.
- Company: Join a dynamic public sector team with a commitment to diversity and inclusion.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
- Why this job: Make a real difference in public service while developing valuable skills.
- Qualifications: Strong customer service skills and proficiency in MS Office required.
The predicted salary is between 24000 - 28000 £ per year.
Role: Customer Service Officer REF 102518
Contract Length: 6 months
Location: Hybrid/Stafford – 3 days per week
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
Spinwell is recruiting for a Customer Service Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CUSTOMER SERVICE OFFICER
- Supporting the operational delivery process of defence assets, in line with client commercial stage gates.
- Determine the appropriate commercial actions for requirements including supply market analysis, draft strategy plans, contract management plans and facilitate key aspects of the delivery.
- Ensure all contracts adhere to procurement regulations and Government policy.
- Assist/Lead (depending on project value) in the portfolio management of requirements and contracts varying in risk and complexity ensuring contract obligations are met in line with the contract and business requirements.
- Support negotiation and contract placement above level of delegation when required and highlight novel and contentious issues to the Senior Commercial Officer (SCO) to ensure satisfactory resolution.
- Communicate in a timely manner with a range of internal and external stakeholders including suppliers and Subject Matter Experts.
- Provide support and assistance to commercial enabling teams to assist delivery of Business Improvement projects.
- Contribute to wider Commercial functional and client initiatives as required.
SKILLS/EXPERIENCE OF THE CUSTOMER SERVICE OFFICER
- Able to demonstrate team working skills.
- Strong customer service and account management experience.
- Numerate with the ability to manage and analyse operational data.
- Min level GCSE maths.
- Proficient in MS Office, particularly Excel and PowerPoint.
- Excellent communication and stakeholder management skills.
- Ability to work independently and take ownership of delegated responsibilities.
- Strong organisational skills with attention to detail.
- Ability to influence, negotiate, and challenge constructively.
- Experience working with operational delivery or commercial environments.
- Understanding/awareness of contracts, procurement, or commercial processes.
If you are a Customer Service Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable.
In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us.
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
Customer Service Officer - Central Government in Stafford employer: Spinwell Global
Spinwell is an exceptional employer, offering a dynamic work environment that values diversity, equality, and inclusion. As a Customer Service Officer in the Central Government sector, you will benefit from a hybrid working model, allowing for flexibility while contributing to meaningful projects that support defence assets. With a strong focus on employee growth and development, Spinwell provides ample opportunities for professional advancement within a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Central Government in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or customer service field. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and contract management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your customer service experience and your ability to manage operational data effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for candidates who fit the bill for roles like the Customer Service Officer.
We think you need these skills to ace Customer Service Officer - Central Government in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Officer role. Highlight your relevant experience in customer service and any skills that match the job description, like communication and stakeholder management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to support operational delivery and manage contracts.
Showcase Your Skills:Don’t forget to showcase your skills in MS Office, especially Excel and PowerPoint. If you have experience with procurement or commercial processes, make sure to mention that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at Spinwell Global
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Officer in the public sector. Familiarise yourself with procurement regulations and government policies, as these will likely come up during your chat. Being able to discuss how you can support operational delivery processes will show you're serious about the position.
✨Showcase Your Skills
Highlight your customer service and account management experience. Prepare examples that demonstrate your ability to manage and analyse operational data, especially using Excel and PowerPoint. This will help you stand out as someone who can handle the responsibilities of the role effectively.
✨Communicate Clearly
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you would explain complex ideas simply, as this will be crucial when discussing contract management or negotiation strategies.
✨Be Ready to Collaborate
Teamwork is key in this role, so be prepared to discuss how you've successfully worked in teams before. Share specific instances where you influenced or negotiated outcomes constructively, as this will demonstrate your ability to work well with others and contribute to business improvement projects.
