Revenues Manager - Council in Shrewsbury

Spinwell is recruiting for a Revenues Manager for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE REVENUES MANAGER

• Provide an efficient and effective Council Tax and NNDR service to the Council.
• Maintain a thorough and up-to-date knowledge of all legal requirements pertaining to local revenue matters, interpreting, applying and advising on complex and contentious issues.
• Develop service specifications, business plans and annual work programmes, translating service priorities into operational plans and measurable outcomes.
• Develop, maintain and monitor Service Level Agreements with appropriate internal and external third parties to ensure delivery and value for money.
• Ensure the accurate annual billing of Council Tax, NNDR and Business Improvement Districts (BIDs).
• Ensure that both Council Tax and NNDR systems are maintained and used effectively across core and local teams.
• Ensure all staff are appropriately trained and understand their role in delivering service objectives as defined in service and team plans.
• Lead and manage Revenue Team Managers within their areas of responsibility, including overseeing staff development programmes, performance management and the design of training programmes for all staff.
• Promote and encourage effective debt management and recovery policies and practices for Council Tax and NNDR.
• Ensure all bills are pursued in accordance with legislation, while keeping IT support systems under continuous review and maintaining a programme of service improvement.
• Ensure effective liaison with external agencies, organisations and relevant Council officers.
• Oversee the accurate completion of statutory returns in line with government timescales (e.g. CTB1, QRC4, NNDR1, NNDR3).
• Design, implement and manage one-off discretionary revenue schemes as required.
• Ensure all statistical records relating to the unit’s functions—such as tax base calculations, bandings, exemptions, discounts and management information—are accurately maintained in collaboration with Team Managers.
• Monitor service delivery and develop and collate local and national performance indicators as directed.
• Provide management with reports on Council Tax and NNDR debt outstanding and income collected as required.
• Apply a structured, analytical approach to problem-solving and ensure a minimum 95% accuracy rate in all service work.
• Support the timely and efficient delivery of Revenues and Benefits services as required.
• Represent the Council at local and national events.
• Recommend and authorise debt write-offs in line with Financial Rules and agreed authorisation limits, including small balances where appropriate.
• Identify, assess, record and mitigate service risks.
• Manage allocated budgets in accordance with Financial Regulations and procedures.
• Prepare and present committee reports on hardship applications and discretionary relief.
• Deputise for the Revenues and Benefits Service Manager at meetings, seminars, briefings and other events.
• Work collaboratively with other managers to promote best practice, staff development, customer focus and operational efficiency across service areas.

SKILLS/EXPERIENCE OF THE REVENUES MANAGER

• Council tax experience needed.

If you are a Revenues Manager, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.