At a Glance
- Tasks: Lead the delivery of top-notch digital services for the government.
- Company: Join a forward-thinking organisation committed to digital transformation.
- Benefits: Competitive pay, flexible working, and a focus on diversity and inclusion.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real difference in public service while shaping the future of technology.
- Qualifications: Experience in user-focused service design and leading digital teams.
Role: Service Owner
Contract Length: 12 months
Location: National, up to 3 days a week at any main client Hub
IR35: Inside
Pay Rate to Intermediary: £640 per day
Security Clearance: BPSS
Responsibilities of the Service Owner
- Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users’ raised expectations of technology.
- Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation.
- Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk.
- Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources.
- Embed digital culture with your stakeholders, the department and the wider civil service.
- Be responsible for legacy technology which is part of the service area, and tackling the risks associated with this.
- Lead and develop a high performing team that uses service design and user-centred, data-driven, cloud-based delivery practices – most of which is focused on replacing our legacy systems.
Skills/Experience of the Service Owner
- User focus
- Strategic ownership
- Agile working
- Financial ownership
- Lifecycle perspective
- Operational management
- Problem ownership
- Proven leadership of multidisciplinary digital teams
If you qualify for the above, please notify us and quote the role you are applying for. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
Service Owner - Central Government employer: Spinwell Global
As a Service Owner at Spinwell, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. With a commitment to diversity and a focus on delivering best-in-class government services, we offer competitive pay and the opportunity to lead high-performing teams while embracing innovative digital practices. Join us in shaping the future of public service technology, all while enjoying the flexibility of working from various client hubs across the nation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Owner - Central Government
✨Tip Number 1
Network like a pro! Reach out to your connections in the government sector and let them know you're on the hunt for a Service Owner role. A friendly chat can lead to insider info or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for interviews by diving deep into the Digital by Default Service Standard. Show us you understand what it takes to deliver top-notch services that meet user expectations. Bring examples of how you've tackled similar challenges in the past!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can help you stand out from the crowd. Plus, we love seeing candidates who take charge of their job search!
✨Tip Number 4
Be ready to discuss your leadership style and how you’ve developed high-performing teams. We want to hear about your experience with agile working and user-centred design. Make sure you have some solid examples up your sleeve!
We think you need these skills to ace Service Owner - Central Government
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Owner. Highlight your experience with user-focused services and agile working, as these are key for us. Don’t just list your jobs; show how you’ve made an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your service vision and how you balance stakeholder needs. Keep it engaging and relevant to the responsibilities outlined in the job description.
Showcase Your Leadership Skills:We’re looking for someone who can lead multidisciplinary teams. In your application, share specific examples of how you've developed high-performing teams and tackled challenges in digital service delivery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Spinwell Global
✨Understand the Digital by Default Standard
Familiarise yourself with the government's Digital by Default Service Standard. Be ready to discuss how your previous experiences align with these standards and how you can ensure that services are user-focused and effective.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've balanced competing stakeholder needs in past roles. Highlight your ability to communicate a compelling service vision and roadmap, ensuring you can articulate how you would manage technical risks while meeting business objectives.
✨Demonstrate Leadership in Multidisciplinary Teams
Be ready to talk about your experience leading high-performing teams. Share specific instances where you’ve used service design and user-centred practices to drive successful outcomes, especially in replacing legacy systems.
✨Emphasise Your Agile Working Experience
Discuss your familiarity with agile methodologies and how you've applied them in previous roles. Provide concrete examples of how agile practices have helped you deliver valuable services and improve operational management.
