At a Glance
- Tasks: Transform government services by providing IT consultancy and improving user experiences.
- Company: Join a dynamic public sector team focused on innovation and service improvement.
- Benefits: Competitive pay, hybrid work options, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with guaranteed interviews for veterans and candidates with disabilities.
- Why this job: Make a real difference in public services while working with cutting-edge technology.
- Qualifications: Experience in service architecture and strong communication skills with both technical and non-technical teams.
The predicted salary is between 54000 - 66000 £ per year.
Role: Senior Service Architect REF 104900
Contract Length: 6 months
Location: Hybrid/Nationally
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
Spinwell is recruiting for a Senior Service Architect for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR SERVICE ARCHITECT
As a Senior Service Architect, you will be called upon to provide IT Service Management Consultancy to help provide subject matter expertise and insights to resolve complex issues and introduce service improvements into Justice Digital. With user needs at the heart of everything, you will help us transform Government for the future.
Our Service Architects need to have a good understanding of a broad range of technologies and can converse easily with and translate between non-technical stakeholders and technical teams. You will draw on your experiences in Service Architecture to offer insights and expertise to Service Owners, to help guide them in delivering a better quality of service to the end users. In this exciting and fast-paced environment, you’ll simultaneously work across multiple projects and technologies, defining and designing support artifacts, working closely with the Service Owners and Service Transition Managers to lead the designs through the formal approval and acceptance into service stages.
SKILLS/EXPERIENCE OF THE SENIOR SERVICE ARCHITECT
- The Service Architect needs to be comfortable with technology to a level where they can question and quickly gain a good working understanding allowing them to define the constructs for new or evolving services and for mapping customer requirements to our services.
- You’ll have demonstrable experience of writing Service Design Packages aligned to the ITIL Framework with a strong understanding of all aspects of service management with the ability to deliver new services and products as well as improving existing offerings.
- Detailed knowledge of Service Management concepts and techniques.
- A strong operational understanding of service supply chains.
- Working to tight timescales within a team environment.
- Ability to lead teams both virtual and co-located.
- Ability to influence senior stakeholders.
- Experience of service operating model design.
- The ability to write coherent and concise service documentation.
- Experience of creating and negotiating SLAs.
- Service Management qualifications (e.g. ITIL, ISO20000) or relevant operational experience.
- Knowledge of IT security standards.
- Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records.
- Knowledge of the Common Services Data Model and Service Hierarchy concepts.
If you are a Senior Service Architect, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable.
In line with GDPR regulations, you are able to request your details be removed from the company data at any time by emailing us.
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
Senior Service Architect - Central Government employer: Spinwell Global
Spinwell Global is an exceptional employer, offering a dynamic work environment in London that promotes a hybrid working model, allowing for flexibility and work-life balance. With a strong focus on employee development, the company provides ample opportunities for growth and training, ensuring that team leaders are well-equipped to support their caseworkers effectively. The collaborative culture fosters meaningful engagement with public sector operations, making it a rewarding place to contribute to impactful community initiatives.
