Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants with complex needs to live independently and sustain their tenancies.
- Company: Join a dedicated public sector team making a real difference in the community.
- Benefits: Competitive pay rate of £25.34 per hour and a supportive work environment.
- Why this job: Make a positive impact on people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity for career growth and commitment to diversity and inclusion.
The predicted salary is between 20 - 30 £ per hour.
Contract Length: 3 months initially.
Location: Rugby - 5 days on site/meeting tenants.
IR35: Inside.
Pay Rate to Intermediary: £25.34 per hour.
Spinwell is recruiting for a Tenancy Support Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE TENANCY SUPPORT OFFICER
- To provide intensive support to tenants who are already living in homes provided by the Council who have complex needs to ensure they have a support plan that meets their needs.
- To provide a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.
- To contribute as a member of the wider team in creating a positive working environment.
- To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.
- To ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.
- To contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.
- Work on own initiative under the general direction of the Housing Services Team Leader.
SKILLS/EXPERIENCE OF THE TENANCY SUPPORT OFFICER
- Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
- Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
- Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
- Be able to carry out day-to-day administrative tasks.
- Must be able to deal with pressurised situations in a controlled and effective manner.
- Must be able to make concise written reports in a timely and accurate manner.
- Demonstrate tact and sensitivity.
- Follow laid down policies and procedures.
- Deliver services in a manner consistent with the purpose, aims and values of the Council.
- Able to encourage Tenant Participation.
- Ability to work on own initiative and investigate issues and develop recommendations for action.
- Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
- Previous experience dealing with the public both face to face and by telephone with a varying customer base.
- Demonstrate flexibility, fairness, and equality in the delivery of the service.
- Working in a team and understanding the needs of teamwork.
- A commitment to equality of opportunity in employment and service delivery.
- Consider and respond positively to the views of others.
- Confident with financial issues.
- Basic statistical work.
- A minimum of 2 years relevant experience in a customer focused environment.
- Full current driving licence.
- A commitment to work within our CAN DO values.
- Ability to carry out enforcement work and knowledge of tools available to enforce breaches of tenancy.
If you are a Tenancy Support Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Tenancy Support Officer - Council in Rugby employer: Spinwell Global
Contact Detail:
Spinwell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer - Council in Rugby
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Council's values and how they align with your own. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities of a Tenancy Support Officer, especially your ability to handle complex needs.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and your ability to work under pressure. These are key for a Tenancy Support Officer, so give examples of how you've successfully managed similar situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Support Officer - Council in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Support Officer role. Highlight your relevant experience and skills that match the job description, especially your ability to communicate effectively and work independently.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences have prepared you for this role. Mention specific situations where you've dealt with complex needs or supported tenants, as this will resonate with us at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to process it efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Spinwell Global
✨Know Your Stuff
Make sure you understand the role of a Tenancy Support Officer inside out. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully interacted with tenants or colleagues in the past. Think about situations where you had to handle complex needs or resolve conflicts, and be ready to discuss them during the interview.
✨Demonstrate Your Team Spirit
This role requires working as part of a multi-agency team, so be prepared to talk about your experience in teamwork. Share specific instances where you collaborated with others to achieve a common goal, highlighting your flexibility and commitment to creating a positive working environment.
✨Prepare for Real-Life Scenarios
Expect situational questions that assess your ability to handle pressurised situations. Think about how you would approach various challenges tenants might face and be ready to discuss your thought process and solutions. This will show your problem-solving skills and understanding of the role.
