At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain hardware for clinical and corporate customers.
- Company: Join a dynamic public sector team making a difference in healthcare technology.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on continuous improvement.
- Why this job: Be part of a vital service that impacts patient care and enhances IT systems.
- Qualifications: Experience in IT support, customer service skills, and knowledge of Microsoft systems.
The predicted salary is between 20.16 - 20.16 £ per hour.
- Role: Endpoint Engineer x 2
- Contract Length: 3 months
- IR35: Inside
- Pay Rate to Intermediary: Up to £20.16 per hour
Spinwell is recruiting for an Endpoint Engineer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE ENDPOINT ENGINEER
- Providing IT second line customer focused support for both clinical and corporate customers
- Ensure all work/ calls are recorded within the call management system through the IT Service Desk
- To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured
- To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible
- Monitoring and tracking incidents, escalating where necessary hieratical or functionally
- Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement
- Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
- Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT
- Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA.
- Configure settings, network services and printer facilities
- Upgrade, migrate, test and maintain IT hardware, software and peripherals
- Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement
- Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met
- Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools
- Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work
- Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system
- Ensure all Endpoint asset information is kept up to date
- Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager
- Assist the Endpoint Specialists with the development of new build images
- Contribute to the creation of second line technical process maps and assist in keeping documentation up to date, making recommendations of service\ documentation improvement to the Endpoint Services Manager
- Provide customer-focused IT service, manage customer expectations by keeping customers informed of progress, provide consistent information\ advice using the appropriate technical language to suit the audience when explaining complex technical resolution or guidance
- Other second line activities as directed to continuously improve service and strive for best practice
- Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer
- Presenting a positive image of Digital Services at all times and comply with all Corporate Policy
SKILLS/EXPERIENCE OF THE ENDPOINT ENGINEER
- A degree or equivalent or significant experience of supporting Computer Desktop Hardware
- Microsoft Certification or equivalent
- ITIL Service Management foundation certification or equivalent knowledge
- Working knowledge of Active Directory, users, computers and security groups
- Working knowledge of Microsoft Operating Systems; Windows 11
- Working knowledge of Sophos console, asset management solutions and Citrix
- Working knowledge of Microsoft Office 365
- Good keyboard skills (RSA 2 typing/word processing or equivalent experience)
- Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers
- Excellent communications skills (verbally and written)
- Good analytical problem solving skills
- Experience of working effectively as a team
- Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people
- Professional and calm approach at all times, particularly when dealing with difficult situations
- Good customer relationship management skills, enabling customer confidence and empowerment
- A logical approach to problem solving and exercising good judgement
- Good attention to detail
- Prioritises and organise workload in accordance with the Service Level Agreement
- Able to meet targets under pressure
- Able to communicate effectively in written and verbal English language
- Self motivated
- 'Will do/ can do' attitude
- Flexible with working hours where it is demanded by the role, to meet the needs of the service
- Understand and apply client vision, values and behaviours
- Be proactive, forward thinking and comfortable working on own initiative
- Share creative and innovative ways of doing things with colleagues
- Take ownership
- Deliver on commitments in a timely way
- Exhibit the necessary level of independence and objectivity required to perform the
- Ability to perform moderate physical activity on a frequent basis
- Must hold full and valid UK driving licence and have access to a vehicle
If you are an Endpoint Engineer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone.
In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
About You
Not Specified
About Us
Endpoint Engineer - NHS in Norwich employer: Spinwell Global
Spinwell Global is an exceptional employer, offering a dynamic work environment in London that promotes a hybrid working model, allowing for flexibility and work-life balance. With a strong focus on employee development, the company provides ample opportunities for growth and training, ensuring that team leaders are well-equipped to support their caseworkers effectively. The collaborative culture fosters meaningful engagement with public sector operations, making it a rewarding place to contribute to impactful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Endpoint Engineer - NHS in Norwich
✨Get Involved in Tech Meetups
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✨Show Your Skills with Micro-Projects
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When you spot an opening at Spinwell Global that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Endpoint Engineer - NHS in Norwich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Spinwell Global, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Spinwell Global can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Spinwell Global will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Spinwell Global
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Spinwell Global. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Spinwell Global.
