Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support digital health systems and assist users with IT services and applications.
- Company: Join a dedicated team in the Digital Health department of a local authority.
- Benefits: Competitive hourly rate, professional development, and a chance to make a difference.
- Why this job: Be part of a compassionate healthcare service and enhance your IT skills.
- Qualifications: Experience in IT support, project management, and strong communication skills.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
The predicted salary is between 13 - 16 £ per hour.
The job holder will be based in the Digital Health department. Working as part of a team, the job holder will be responsible for assisting in the delivery of the Trust’s IT services and systems. This will cover hardware, core systems, web services, applications software, systems software, operating systems and networking.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Overview of Essential Responsibilities:- Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them.
- Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes.
- For all requests that cannot be directly resolved, provides an effective interface between users and service providers.
- Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily.
- Handles all complaints efficiently and professionally.
- Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised.
- Ensures that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
- Experience in leading and managing teams.
- IT project management.
- IT project planning.
- Understanding of healthcare systems and marketplace.
- Experience of the IT systems lifecycle.
- Outgoing with effective communication skills.
- Good understanding of computer networking techniques and their application.
- Abreast of current technology developments, standards, and their applications.
- Experience of working with third party suppliers.
Digital Health System Support Engineer - Local Authority in Norwich employer: Spinwell Global
Contact Detail:
Spinwell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Health System Support Engineer - Local Authority in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the digital health sector, especially those working in local authorities. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with IT project management and healthcare systems. Use real examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; show them you’re eager and ready to jump in and make a difference in their digital health team.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of current technology developments and networking techniques. Be ready to discuss how you can apply these in a healthcare setting, and don’t forget to embody those PRIDE values they’re looking for!
We think you need these skills to ace Digital Health System Support Engineer - Local Authority in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Health System Support Engineer role. Highlight your experience with IT systems, healthcare knowledge, and any relevant project management skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our PRIDE values. Show us your personality and enthusiasm for the position!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can think on their feet and come up with creative solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Spinwell Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer networking techniques and healthcare systems. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the job requirements.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex IT issues in previous positions. Highlight your ability to think on your feet and provide effective solutions, as this is crucial for the role.
✨Communicate Like a Pro
Since effective communication is key, practice explaining technical concepts in simple terms. This will demonstrate your ability to assist users who may not be tech-savvy, aligning with the role's focus on user support.
✨Embrace the PRIDE Values
Familiarise yourself with the Trust’s PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. Be prepared to give examples of how you've embodied these values in your work, as cultural fit is just as important as technical skills.
