Contract Length: Until 31/03/27 with potential to extend
Pay Rate to Intermediary: Market Rate
Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SERVICE DESK ANALYST
- Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
- Manage, support, asset track and maintain all associated hardware devices
- Rotation between phone and IT portal ticket support, and user facing assistance at deskside
- Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
- Create, issue and manage/maintain corporate accounts for joiners/leavers
- Processing service requests
- Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary
SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST
- Minimum of SC clearance
- A passion for providing high levels of customer service
- Experience of working in a Service Desk environment
- A problem solver
- Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
- Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this
If you are a Service Desk Analyst apply now or send your CV to Spinwell!
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About You
About Us
Service Desk Analyst - Central Government in Newcastle employer: Spinwell Global
Spinwell is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the public sector. With a strong commitment to employee growth, we provide opportunities for coaching and mentoring within agile teams, ensuring that our staff can enhance their skills while contributing to meaningful projects in Edinburgh or Glasgow. Our inclusive culture values diversity and encourages the adoption of cutting-edge technologies, making it a rewarding place for passionate software engineers to thrive.
