Corporate Debt Assistant - Council in Medway

Spinwell is recruiting for a Corporate Debt Assistant for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE CORPORATE DEBT ASSISTANT

• To contribute to the effective administration and recovery of all Corporate Debts including Council Tax, Business Rates, Housing Benefit Overpayments, Sundry Debt and other Miscellaneous Debt accounts in an efficient and effective manner and in accordance with all relevant legislation, regulations, policy and procedures on behalf of Council.
• Liaise with stakeholders in a way that promotes the vision and values of the Council.

SKILLS/EXPERIENCE OF THE CORPORATE DEBT ASSISTANT

• Five GCSE including Maths and English.
• Money Guiders Foundation, including assessment.
• Working towards Money Guiders Technical tiers 1-3 including completed assessments.
• Knowledge of debt recovery relating to a financial services environment such as revenues and benefits, credit control, account reconciliation or a similar related office environment.
• Ability to demonstrate and apply an in depth understanding of legislation, policy and processes relating to an area of Corporate Debt recovery and to mentor other team members in that area.
• Accomplished understanding of relevant legislation related to more than one debt area and to demonstrate specialist technical knowledge across those areas.
• Experience of independently working in one area of debt recovery, using own initiative to resolve customer enquiries.
• Demonstrates competent understanding and ability in the use of the NEC Revs and Bens system, the NEC Document Management system, Centro’s Integra including recognising transactions and allocations are correct.
• Able to interpret reports to progress cases through a range of stages with occasional supervision.
• Able to confidently respond to enquiries and complaints at stage 1.
• Demonstrable experience in dealing with more than one area of debt recovery.
• Ability to conclude technical enquiries from residents only referring those with no known solution to the Senior Corporate Debt Officer.
• Demonstrates expert use of the NEC Revs and Bens system, the NEC Document Management and Centro’s Integra.
• Able to interpret reports without supervision and mentors team members in interpreting reports.
• Able to justify and confidently respond to complex enquiries and stage 1 complaints.
• Ability to complete basic tasks in Microsoft Word, Excel, and Outlook.
• Ability to work unaided for periods of time on tasks with regular support from manager or mentor.
• Ability to prioritise planned day to day work and tasks with guidance from manager or mentor.
• Able to use available resources to understand and problem solve in case progression and task management with supervision.
• The ability to choose an appropriate communication response method with guidance, when necessary, from a manager or mentor.
• Competent in the use of Microsoft Word, Excel, and Outlook to confidently respond to customer enquiries including detailed breakdowns of their account.
• Ability to work on all tasks with minimal support from manager or mentor.
• Supporting, mentoring, and sharing knowledge with other team members when required.
• Ability to prioritise planned day to day work and tasks independently and to deal with all debts for each debtor appropriately and in line with procedures.
• Ability to schedule and action additional allocated tasks into day-to-day work, without intervention and communicate the results.
• Demonstrates the ability to independently review and improve existing resources.
• Independently demonstrates the ability to select the most effective communication method when engaging with customers.
• Adapting language when communicating with a range of audiences where appropriate.
• Demonstrates the ability to proactively explain processes and procedures to other team members checking their understanding.

If you are a Corporate Debt Assistant, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

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