At a Glance
- Tasks: Provide admin support, manage enquiries, and organise meetings for the Hub Inclusion Team.
- Company: Join a dynamic public sector team making a difference in the community.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Embrace a diverse and inclusive workplace with a focus on personal development.
- Why this job: Be the first point of contact and enhance your customer service skills while supporting vital services.
- Qualifications: 5 GCSEs including English and Maths; experience in admin or customer support preferred.
The predicted salary is between 40000 - 50000 € per year.
Role: Business Support Officer
Contract Length: 3 months with the possibility of extension
Location: Hybrid/Medway - will be required to attend the office 3x per week
IR35: Inside
Pay Rate to Intermediary: £200 per day
Spinwell is recruiting for a Business Support Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE BUSINESS SUPPORT OFFICER
- Provide proactive admin support across Hub Inclusion Team activities
- Be the first point of contact, delivering excellent customer service
- Respond promptly to calls/emails and maintain accurate records
- Communicate clearly, inclusively and respectfully with diverse audiences
- Manage enquiries (including sensitive/confidential) professionally
- Support scheduling, appointments and diary coordination
- Maintain databases and admin systems in line with council processes
- Take accurate minutes and support partnership/SEND meetings
- Organise meetings, events and training sessions end-to-end
- Prepare documents, reports and statutory returns
- Keep stakeholders informed with clear, up-to-date case information
- Maintain accurate SEN pupil data in line with requirements
- Gather feedback to continuously improve service delivery
SKILLS/EXPERIENCE OF THE BUSINESS SUPPORT OFFICER
- A minimum of 5 GCSEs including English and Maths (grades 4-9) or equivalent.
- Willingness to work towards Level 3 in Business Administration or equivalent
- Knowledge of GDPR and its importance when handling data and information sharing.
- A good understanding of relevant policies and procedures in own area of work.
- Experience of providing an administrative and/or customer support service.
- Experience of updating records accurately using electronic or hard copy filing systems/databases.
- Experience of undertaking complex minutes and taking a proactive approach to tracking actions (if required for role).
- Ability to use Microsoft Word, Excel, Teams and Outlook.
- Ability to demonstrate effective organisational and planning skills.
- Good interpersonal skills with a confident telephone manner, and the ability to create a welcoming environment for members of the public, staff and stakeholders.
- Ability to work within defined procedures and to work independently, using initiative to deal with situations, referring to supervisor/line manager for unusual or difficult problems.
- Ability to input data, where care, accuracy, confidentiality and security are important.
- Ability and willingness to travel in order to meet requirements of the role.
- Attention to detail with the ability to proof read.
- Ability to maintain confidentiality at all times.
- Good time management skills.
If you are a Business Support Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Business Support Officer - Council in Medway employer: Spinwell Global
Spinwell is an exceptional employer, offering a supportive work culture that values diversity, equality, and inclusion. As a Business Support Officer in Medway, you will benefit from a hybrid working model, allowing for flexibility while being part of a dedicated team that prioritises professional growth and development. With opportunities to enhance your skills in a public sector environment, you will play a vital role in delivering excellent customer service and administrative support, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Council in Medway
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Business Support Officer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to admin support and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with Microsoft Office and your ability to manage sensitive information. Make sure they see how you can add value to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Support Officer - Council in Medway
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight relevant experience and skills that match the job description, like your admin support and customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your understanding of GDPR and your experience with databases, as these are key for us in this position.
Showcase Your Communication Skills:Since you'll be the first point of contact, it's crucial to demonstrate your communication skills. Use clear and respectful language in your application, and don’t forget to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Spinwell Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with tasks like managing enquiries, maintaining databases, and providing admin support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the first point of contact, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to communicate clearly and respectfully with diverse audiences, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage your time and tasks. Bring up specific instances where you've coordinated meetings or events, and explain how you keep track of important details. This will illustrate your proactive approach and attention to detail.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive information. Think about how you would respond to various situations, such as dealing with confidential data or managing conflicting priorities. Practising these scenarios can help you feel more prepared and confident during the interview.
