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- Tasks: Lead design work for major programmes and mentor junior designers.
- Company: Join a dynamic public sector team focused on user-centric service design.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in public services while developing your design skills.
- Qualifications: Experience in service design, mentoring, and agile methodologies required.
- Other info: Diverse and inclusive workplace with a commitment to equality.
The predicted salary is between 48000 - 72000 £ per year.
Role: Senior Service Designer
Contract Length: tbc
Location: Hybrid/London - Minimum 3 days per week
IR35: Inside
Pay Rate to Intermediary: £600 per day
Security Clearance: DV requested
Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER
- Work with the Service Design Lead to direct design work for major Programme work
- Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
- Ensure the programme design work follows a clear, simple approach that achieves the value that Users desire
- Concisely document Design decisions and any associated risks
- Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
- Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
- Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively
SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER
- Experience of designing Services to meet user needs
- Have a good understanding of Service Design methods and practice
- Experience of using data and user feedback to design and improve Services
- Experience of turning designs into functioning Services
- A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
- Experience of mentoring and guiding colleagues
- Experience of working within an agile environment
- Knowledge and experience of ITIL 4
- Knowledge and experience of Agile
- Knowledge and experience of Prince and/or other Project Methodologies/frameworks
- A good understanding of IT hardware layers and typical deployment models
- Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
- A high level of written and verbal communication skills
If you are a Senior Service Designer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Senior Service Designer - Central Government in London employer: Spinwell Global
Contact Detail:
Spinwell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer - Central Government in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Senior Service Designer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best service design projects. Make sure it showcases how you've used user feedback and data to create effective services. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions related to service design, ITIL 4, and Agile methodologies. The more comfortable you are discussing your experience, the more confident you'll feel during the actual interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Senior Service Designer role. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Senior Service Designer - Central Government in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Designer. Highlight your experience with service design methods and any relevant projects that showcase your skills in user needs and agile environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the responsibilities listed, like mentoring or working collaboratively with teams.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Avoid jargon unless it's relevant, and make sure your design decisions and risks are documented well.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates regarding your status!
How to prepare for a job interview at Spinwell Global
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methods and practices. Brush up on your knowledge of ITIL 4 and Agile methodologies, as these will likely come up during the interview. Be ready to discuss how you've used data and user feedback to improve services in your previous roles.
✨Showcase Your Mentoring Skills
As a Senior Service Designer, you'll be expected to mentor junior team members. Prepare examples of how you've guided colleagues in the past, focusing on specific outcomes that resulted from your mentorship. This will demonstrate your leadership capabilities and collaborative spirit.
✨Communicate Clearly and Concisely
Given the emphasis on documentation and communication in the role, practice articulating your design decisions and the rationale behind them. Use clear examples to illustrate how you’ve enabled productive dialogues between users and project teams in previous projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a busy environment. Think about past experiences where you had to prioritise tasks or make quick decisions under pressure. Being able to share these stories will highlight your ability to thrive in challenging situations.
