At a Glance
- Tasks: Lead a centralised case working service and improve user experiences.
- Company: Join a dynamic public sector team making a real difference.
- Benefits: Flexible hybrid work, competitive pay, and a chance to influence change.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make an impact by resolving complex issues and enhancing services.
- Qualifications: Experience in complaints management and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Role: Parliamentary and Complaints Caseworker
Contract Length: 6 months
Location: Hybrid/London, Bristol or Manchester - expectation to be on site is fully flexible
IR35: Inside
Pay Rate to Intermediary: £250-£350 per day
Security Clearance: SC requested
Spinwell is recruiting for a Parliamentary and Complaints Caseworker for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE PARLIAMENTARY AND COMPLAINTS CASEWORKER
- Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines.
- Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence‐based recommendations for improvement.
- Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand.
- Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs.
SKILLS/EXPERIENCE OF THE PARLIAMENTARY AND COMPLAINTS CASEWORKER
- Have experience handling the management of complaints, case working or other high‐profile operational issues, with a strong understanding of governance, consistency and user trust.
- Can conduct investigative work into digital or operational problems, working with stakeholders to clarify objectives, gather and analyse evidence, manage conflicting information, and translate business and user needs into actionable insights and solutions.
- Take ownership of issues through to resolution or mitigation, proactively identifying risks and improvement opportunities to achieve excellent user outcomes.
- Are an effective stakeholder relationship manager, skilled at building long‐term trusted relationships, influencing decisions, navigating challenges and competing priorities, and operating confidently in complex or high‐risk environments while maintaining a strong focus on user needs.
- Have excellent written communication and drafting skills, able to produce clear, concise and accurate responses and briefings for scrutiny and governance.
If you are a Parliamentary and Complaints Caseworker, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Parliamentary and Complaints Caseworker - Central Government in London employer: Spinwell Global
Spinwell is an exceptional employer, offering a dynamic work environment that values diversity, equality, and inclusion. With flexible hybrid working options in vibrant cities like London, Bristol, or Manchester, employees benefit from a supportive culture that encourages professional growth and development while tackling meaningful challenges in the public sector. Join us to make a real impact through your work as a Parliamentary and Complaints Caseworker, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Parliamentary and Complaints Caseworker - Central Government in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Parliamentary and Complaints Caseworker - Central Government in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Spinwell Global
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Spinwell Global.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Spinwell Global that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
