At a Glance
- Tasks: Lead customer engagement strategies for major change initiatives and enhance stakeholder communication.
- Company: Join a dynamic team at Spinwell, focused on impactful customer engagement.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Embrace a culture of diversity, equality, and inclusion while advancing your career.
- Why this job: Make a real difference by shaping customer experiences and influencing change.
- Qualifications: Experience in stakeholder engagement, strategic communications, and programme management.
The predicted salary is between 53878 - 58916 £ per year.
Location: London/Manchester/Ruddington
Vacancy Type: Permanent
Salary: UK Salary: £53,878 - £58,916 per annum and London Salary: £55,878 - £62,087 per annum
Security Clearance: BPSS
Spinwell is recruiting for a Customer Engagement Partner for an excellent opportunity within the private sector.
RESPONSIBILITIES OF THE CUSTOMER ENGAGEMENT PARTNER
- Lead the assessment of the impact of change initiatives on customers.
- Work with programme teams to articulate the identified outcome(s) on customers and translate findings into the end-to-end customer engagement approaches and plans.
- Evaluate proposed Solution Viability for change initiatives based on customer perspective.
- Develop end-to-end Customer Engagement approach and plan for all major change initiatives.
- Execute delivery of end-to-end Customer Engagement activities for major change initiatives.
- Develop and support on narrative setting and positioning of major change activity to different customer segments.
- Build OPR metrics into all engagement approaches and plans, as well as evaluations for programmes.
- Lead on development of messaging and materials for selected channels and forums of engagement.
- Conduct analysis of ongoing CE activity to identify improvements for methods of engagement and utilisation of channels.
- Own the Feedback Summary Report and update CE approach and plans.
- Conduct measurement and evaluation of activities outlined in the CE approach and plan for major change initiatives.
- Provide best practice customer engagement guidance to colleagues in Customer Engagement and teams.
SKILLS/EXPERIENCE OF THE CUSTOMER ENGAGEMENT PARTNER
- Stakeholder Influencing: Ability to influence senior stakeholders internally and externally.
- Strategic Communications: Development of communication strategies and engagement plans.
- Complex Information Translation: Converting technical, regulatory, and business information into accessible communications.
- Programme Engagement Experience: Engagement ownership throughout programme lifecycles.
- Governance Knowledge: Understanding of governance environments.
- Relationship Management: Strong customer and stakeholder engagement capability.
- Presentation & Facilitation Skills: Ability to present within forums when required.
If you are a Customer Engagement Partner, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Customer Engagement Partner - Private Sector in London employer: Spinwell Global
Spinwell Global is an exceptional employer, offering a dynamic work environment in London that promotes a hybrid working model, allowing for flexibility and work-life balance. With a strong focus on employee development, the company provides ample opportunities for growth and training, ensuring that team leaders are well-equipped to support their caseworkers effectively. The collaborative culture fosters meaningful engagement with public sector operations, making it a rewarding place to contribute to impactful community initiatives.
