At a Glance
- Tasks: Lead a dynamic Casework Team and make impactful decisions in a fast-paced environment.
- Company: Join a forward-thinking public sector organisation committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Embrace a culture of collaboration and career advancement opportunities.
- Why this job: Make a real difference while developing your leadership skills in a supportive setting.
- Qualifications: Experience in government operations and team mentoring is essential.
The predicted salary is between 40000 - 50000 £ per year.
Spinwell is recruiting for a Casework Team Leader for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CASEWORK TEAM LEADER
- Lead a Casework Team, with line management responsibility for Civil Servants and task management of contingent workforce recruits.
- Make autonomous and sound decisions in accordance with relevant Government Policy.
- Where appropriate, seek guidance from colleagues, Senior members of staff, SMEs and technical specialists.
- Ensure sensitive and personal information is handled in accordance with the Data Protection Act 2015.
- Dealing promptly with queries in a sensitive and respectful manner, identifying if translation or interpretation is required to better aid the applicant.
- Carefully analyse evidence provided and request further information from various stakeholders (including applicants) where necessary.
- Provide advice, guidance and support to stakeholders, cultivating positive working relationships to support and drive forward priorities.
- Oversee the recording and utilisation of casework data for various uses, including generating management information, providing statistics for internal and external reporting and contributing to discussions on decision rates, flow rates and resource projections.
- Adhere to and ensure that others are complying with governance protocols.
- Deputise for the relevant Assistant Head when required.
- Support with the training and development of caseworkers.
SKILLS/EXPERIENCE OF THE CASEWORK TEAM LEADER
- Experience of working for Government or closely with Government in a high pace operational delivery environment.
- Experience of leading/mentoring a team with focus on welfare and well-being.
- Experience of being a confident and credible collaborator with stakeholders and other partners to support and drive forward departmental priorities.
- Experience of using government policy to make sound decisions to support delivery of departmental objectives.
- Evidence of rules-based casework and Operational Delivery.
- Experience of working in a policy-led environment.
- MS 365 competent.
- Intermediate Excel skills.
If you are a Casework Team Leader, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Disability Confident: As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.
Armed Forces Covenant: The client is proud to support the Armed Forces Covenant and guarantees to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy.
Casework Team Leader - Central Government in London employer: Spinwell Global
As a Casework Team Leader within the public sector, you will join a dynamic and supportive work environment in London, where your leadership will directly impact the welfare of your team and the community. We prioritise employee growth through training opportunities and a commitment to diversity, ensuring that all voices are heard and valued. With a hybrid working model, you can enjoy a balanced work-life while contributing to meaningful government initiatives.
