At a Glance
- Tasks: Enhance customer relationships and manage information for effective service delivery.
- Company: Join a dynamic public sector team focused on customer engagement.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to equality.
- Why this job: Make a real difference in public service while developing valuable skills.
- Qualifications: Strong literacy, numeracy, and IT skills; customer-focused mindset required.
The predicted salary is between 24000 - 28000 £ per year.
Role: Customer Engagement Administrator REF 102930
Contract Length: Until 31/03/27
Location: Hybrid/Lichfield - expectation to attend office 5 days per week at the beginning and 2 days per week once trained.
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: BPSS
Spinwell is recruiting for a Customer Engagement Administrator for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CUSTOMER ENGAGEMENT ADMINISTRATOR
- Maintains customer focus, promoting good relationships with our customers and enhancing the client’s reputation.
- Co-ordinates and compiles information from a variety of sources, carries out routine analyses and contributes to the team’s work.
- Chases and tracks information to ensure the execution of own activities, for example following up customer enquiries or tracking planning consultations with local authorities.
- May be required to monitor delivery of service and determine priorities to ensure service levels are maintained for the team in accordance with their area of delivery.
- May act as an initial point of contact for the team, communicating and filtering information to ensure technical and/or scientific advice and support is delivered accurately, and in a timely manner.
- Considers commercial implications of work undertaken.
- Operates and maintains data and information systems effectively.
- Ensures records are stored accurately, are up to date and readily accessible to facilitate team activities.
SKILLS/EXPERIENCE OF THE CUSTOMER ENGAGEMENT ADMINISTRATOR
- Good level of literacy and numeracy required.
- Required to build relationships based on understanding customers’ needs and providing the service required.
- Required to use standard IT packages efficiently to deliver work and able to learn specialised systems as required.
If you are a Customer Engagement Administrator, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Disability Confident: As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Customer Engagement Administrator - Central Government in Lichfield employer: Spinwell Global
Spinwell is an exceptional employer, offering a supportive work culture that prioritises customer engagement and professional development. With a commitment to diversity and inclusion, employees benefit from a collaborative environment and opportunities for growth within the public sector, all while enjoying the flexibility of a hybrid working model in Lichfield.
