At a Glance
- Tasks: Support services in performance management and ensure effective complaint handling.
- Company: Join a dynamic public sector team in Hackney.
- Benefits: Competitive daily rate and the chance to make a difference.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be a key player in improving services and customer satisfaction.
- Qualifications: Experience in performance management and complaints investigations.
The predicted salary is between 60000 - 70000 £ per year.
Spinwell is recruiting for a Complaints Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE COMPLAINTS OFFICER
- To support services to fulfil the performance management framework, and provide assurance that adequate performance systems are in place to fulfil corporate and statutory requirements.
- To support the Performance Analyst in ensuring that managers can effectively understand and manage their business in order to deliver value for money services that are responsive to customers and strategic priorities.
SKILLS/EXPERIENCE OF THE COMPLAINTS OFFICER
- Performance management
- Business process analysis and re-design
- Cost benefit analysis
- Risk analysis
- Benchmarking
- Value for money assessment and analysis
- Service review and improvement
- Business and service planning
- Performance assurance
- Complaints investigations/learning from complaints
If you are a Complaints Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us.
Complaints Officer - Council in Hackney employer: Spinwell Global
Spinwell is an exceptional employer, offering a supportive work culture that prioritises diversity, equality, and inclusion. As a Complaints Officer in Hackney, you will benefit from a dynamic environment that fosters professional growth and development, ensuring you have the tools to effectively manage performance and deliver value for money services to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer - Council in Hackney
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Complaints Officer - Council in Hackney
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Spinwell Global
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Spinwell Global.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Spinwell Global that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
