At a Glance
- Tasks: Deliver exceptional customer service and support through our One Front Door approach.
- Company: Join a dynamic public sector team focused on customer satisfaction.
- Benefits: Competitive pay, flexible working options, and a supportive work environment.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
- Why this job: Make a real difference by helping thousands of customers every day.
- Qualifications: Experience in customer service and strong interpersonal skills required.
The predicted salary is between 16.23 - 16.23 £ per hour.
Contract Length: Until 06/09/2026
Location: Office based in Newcastle-Under-Lyme or Remote
IR35: Inside
Pay Rate to Intermediary: £16.23 per hour
Spinwell is recruiting for a Customer Hub Assistant for an excellent opportunity within the public sector.
Responsibilities of the Customer Hub Assistant:
- To deliver our One Front Door approach and principles that ensure that customers receive a consistent level of service, regardless of when and how they interact with us.
- To give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes.
- To understand when and how to build self-serve capability and promote digital channels, as well as provide exceptional advice and guidance to put customers first.
Skills/Experience of the Customer Hub Assistant:
- Some experience in a customer facing role, excellent inter-personal skills and a proven ability to deal effectively with customers and remain calm in contentious and difficult situations.
- Proven ability to quickly learn new systems, follow procedures and processes and maintain accurate records.
- Proven ability to be accurate, detailed and professional in approach to work.
- Proven ability to deliver high standards and good customer service.
- Clear understanding of health and safety procedures.
- Good standard of education with a minimum of 5 GCSEs or equivalent experience.
If you are a Customer Hub Assistant, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which you will be made aware by means of either email, text or phone.
In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us.
Customer Hub Assistant - Council employer: Spinwell Global
At Spinwell, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Customer Hub Assistant in Newcastle-Under-Lyme, you will benefit from a collaborative environment where your contributions are valued, alongside opportunities for skill development and career advancement within the public sector. Join us to make a meaningful impact while enjoying competitive pay and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Assistant - Council
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spinwell Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spinwell Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Hub Assistant - Council
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spinwell Global:Your cover letter is your chance to shine! Tell us why you want to work at Spinwell Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spinwell Global!
How to prepare for a job interview at Spinwell Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
