At a Glance
- Tasks: Lead customer engagement strategies for major change initiatives and enhance stakeholder communication.
- Company: Join a dynamic team at Spinwell, committed to diversity and inclusion.
- Benefits: Competitive salary, opportunities for professional growth, and a supportive work environment.
- Other info: Flexible working options available, with a focus on collaboration and innovation.
- Why this job: Make a real impact by shaping customer experiences and driving change in the private sector.
- Qualifications: Strong communication skills and experience in stakeholder engagement are essential.
The predicted salary is between 53878 - 58916 £ per year.
- Role: Customer Engagement Partner
- Vacancy Type: Permanent
Salary: UK Salary: £53,878 - £58,916 per annum and London Salary: £55,878 - £62,087 per annum
Security Clearance: BPSS
Spinwell is recruiting for a Customer Engagement Partner for an excellent opportunity within the private sector.
Responsibilities of the Customer Engagement Partner
- Lead the assessment of the impact of change initiatives on customers.
Work with programme teams to articulate the identified outcome(s) on customers and translate findings into the end-to-end customer engagement approaches and plans
- Evaluate proposed Solution Viability for change initiatives based on customer perspective.
Work with programme teams to scope how the change will be received by customers and use insights to inform end-to-end customer engagement approaches and plans
- Develop end-to-end Customer Engagement approach and plan for all major change initiatives.
Work closely with Programme and Commercial colleagues to identify the full range of stakeholders and interested parties impacted by the programme.
Then identify effective engagement approaches and methods to improve transparency and customer input into the initiatives
- Execute delivery of end-to-end Customer Engagement activities for major change initiatives.
Work closely with Portfolio & PMO, Programme teams, Commercial and other colleagues to ensure adequate time for activities and key customer engagement milestones are built into each plan, and are reflected in programme delivery plans
- Develop and support on narrative setting and positioning of major change activity to different customer segments.
Identify tailored approaches and messaging to reflect the needs of different customer segments
- Build OPR metrics into all engagement approaches and plans, as well as evaluations for programmes, to ensure greater measurement and data-led approaches to Customer Engagement
- Lead on development of messaging and materials for selected channels and forums of engagement to ensure a positive and coherent narrative for client is being created and delivered.
Advise and support Customer Engagement Delivery team colleagues with guidance on the tone and narrative for committee and forum papers/ content
- Lead the creation, development, execution and review of initiative specific engagement approaches and plans with the Senior Customer Engagement Manager in
- Establish strong working relationships with internal stakeholders and external stakeholders to provide advice and support for teams on how to best engage with stakeholders
- Conduct analysis of ongoing CE activity to identify improvements for methods of engagement and utilisation of channels.
Work with Portfolio & PMO, Programme teams, Commercial and other business areas to ensure engagement is on track, documented and performance data is captured systematically
- Own the Feedback Summary Report and update CE approach and plans.
Liaise with Change Initiative teams and Senior Customer Engagement Manager to determine how customers’ feedback will be sought, incorporated into Executive and Board consideration (where appropriate) and the feedback loop is closed with customers once a decision has been made
- Conduct measurement and evaluation of activities outlined in the CE approach and plan for major change initiatives.
Provide report to senior management of outcomes achieved for each change initiative and how learnings can be fed into future CE activities for major change initiatives
- Work with wider teams to constructively challenge existing communications methods, processes and ways of working, and identify improved methods of engagement and utilisation of channels to improve reach and engage with target customers and client performance
- Provide best practice customer engagement guidance to colleagues in Customer Engagement and teams
SKILLS/EXPERIENCE OF THE CUSTOMER ENGAGEMENT PARTNER
- Stakeholder Influencing
- Ability to influence senior stakeholders internally and externally.
- Comfortable challenging and advising senior leaders.
- Strategic Communications
- Development of communication strategies and engagement plans.
- Ability to shape messaging and narratives.
- Complex Information Translation
- Converting technical, regulatory, and business information into accessible communications.
- Creating compelling presentations and engagement materials.
- Programme Engagement Experience
- Engagement ownership throughout programme lifecycles.
- Experience developing communication strategies from concept through delivery.
- Governance Knowledge
- Understanding of governance environments.
- SEC governance experience highly desirable.
- Regulatory or politically complex stakeholder environments viewed positively.
- Relationship Management
- Strong customer and stakeholder engagement capability.
- Experience working across multiple stakeholder groups.
- Presentation & Facilitation Skills
- Ability to present within forums when required.
- Ability to coach or support others in delivering messages.
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone.
In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
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Customer Engagement Partner - Private Sector employer: Spinwell Global
Spinwell Global is an exceptional employer, offering a dynamic work environment in London that promotes a hybrid working model, allowing for flexibility and work-life balance. With a strong focus on employee development, the company provides ample opportunities for growth and training, ensuring that team leaders are well-equipped to support their caseworkers effectively. The collaborative culture fosters meaningful engagement with public sector operations, making it a rewarding place to contribute to impactful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Partner - Private Sector
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spinwell Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spinwell Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Partner - Private Sector
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spinwell Global:Your cover letter is your chance to shine! Tell us why you want to work at Spinwell Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spinwell Global!
How to prepare for a job interview at Spinwell Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
