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- Tasks: Join our team as a Service Desk Analyst, managing incidents and service requests.
- Company: Spinwell is a leading recruiter in the public sector, dedicated to excellent service delivery.
- Benefits: Earn £19.52 per hour with a 6-month contract; potential for remote work.
- Why this job: Be part of a positive team culture while supporting ICT strategies that impact the community.
- Qualifications: No specific qualifications listed; just bring your enthusiasm and willingness to learn!
- Other info: Fieldwork and out-of-hours work may be required.
Role: Service Desk Analyst REF 365307 Contract Length: 6 months Location : Northallerton IR35: Inside Pay Rate to Intermediary: £19.52 per hour Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE SERVICE DESK ANALYST As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the client. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. You will support a positive and inclusive team culture aligned to exemplify one ICT service offering to service users. In-keeping with the vision of one ICT service SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST
Service Desk Analyst employer: Spinwell Careers
Contact Detail:
Spinwell Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific ICT technologies and tools mentioned in the job description. Understanding the technology stack will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight any previous experience you have in incident management and service request fulfillment. Be ready to share specific examples of how you've successfully handled similar responsibilities in past roles.
✨Tip Number 3
Showcase your ability to work collaboratively within a team. Prepare to discuss how you've contributed to a positive team culture in previous positions, as this aligns with the values of the organization.
✨Tip Number 4
Be prepared to discuss your flexibility regarding fieldwork and out-of-hours commitments. This shows your willingness to go above and beyond, which is crucial for a role that supports service stability.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in incident management and service request fulfillment. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the ICT technology strategy and your ability to contribute to a positive team culture. Mention specific examples from your past experiences that demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spinwell Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Service Desk Analyst. Familiarize yourself with incident management and service request processes, as well as the importance of maintaining service stability.
✨Show Team Spirit
Emphasize your ability to work collaboratively within a team. Highlight any previous experiences where you contributed to a positive team culture or worked closely with others to achieve common goals.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively managed incidents or resolved service requests in the past. Be ready to discuss your approach to troubleshooting and how you prioritize tasks under pressure.
✨Align with Organizational Priorities
Research the organization’s ICT technology strategy and road map. Be prepared to discuss how your skills and experiences align with their priorities and how you can contribute to their service delivery goals.
