At a Glance
- Tasks: Lead a dynamic team managing complex transport and freight liability claims across multiple jurisdictions.
- Company: Join a leading international logistics and shipping group with a global presence.
- Benefits: Enjoy competitive salary, career stability, and the chance to shape claims strategy.
- Other info: Opportunity for senior visibility and influence within a well-established organisation.
- Why this job: Make a real impact on commercial outcomes in a strategic leadership role.
- Qualifications: Extensive experience in transport claims and strong people management skills required.
The predicted salary is between 70000 - 90000 £ per year.
A leading international logistics and shipping group is seeking a senior claims professional to lead its central transport and freight liability claims function. This is a strategic, hands-on leadership role with responsibility for complex, high-value claims across multiple modes of transport and jurisdictions. Based within a centralised group claims structure, you will manage a geographically dispersed team and act as the key point of contact for insurers, lawyers, brokers and senior internal stakeholders. The role combines operational claims handling, people leadership, insurance programme oversight and risk advisory responsibilities at group level. You will report into senior leadership and play a visible role in shaping claims strategy, policy placement, systems development and risk governance across the wider group.
Key Responsibilities
- Lead and manage a multi-country claims team handling freight, logistics and transport liability claims across road, sea, air and warehousing.
- Oversee the investigation, negotiation and settlement of complex claims from first notification through to resolution and recovery.
- Act as primary liaison with insurers, lawyers, surveyors, brokers and external advisers.
- Manage and negotiate the group freight liability insurance programme, including renewals and insurer relationships.
- Provide expert advice on carrier liability, contractual risk and insurance implications to group offices and senior management.
- Support contract review and drafting where elevated liability or insurance risk is identified.
- Monitor and advise on high-risk or restricted cargo acceptance in line with internal and insurer guidelines.
- Produce claims, workflow and trend analysis reports for senior management and insurers.
- Drive training initiatives for group offices on claims handling, liability exposure and risk mitigation.
- Contribute to systems improvement and process development within the claims function.
Requirements
- Extensive experience in transport, freight or marine liability claims at a senior level.
- Deep technical knowledge of carrier liability regimes and conventions including CMR, Hague / Hague-Visby, Montreal, Warsaw, US COGSA and related frameworks.
- Strong understanding of marine cargo and freight liability insurance, including policy interpretation and coverage analysis.
- Proven people management experience, with the ability to lead and develop an international team.
- Confident operating at senior management and board level.
- High level of commercial judgement, negotiation skill and written communication.
- ACII qualification and/or a law degree are advantageous but not essential.
- Advanced competency with Microsoft 365 and claims or case management systems.
- Right to work in either Europe or UK.
Why This Role Matters
This is not a caretaker claims role. You will sit at the centre of a global organisation where claims, insurance and risk decisions directly impact commercial outcomes. The position offers genuine influence, senior visibility and long-term stability within a well-established international group, with scope to shape how claims and risk are managed across the business.
Regional Head of Transport Claims in Colchester employer: Spinnaker
As a leading international logistics and shipping group, we pride ourselves on fostering a dynamic work environment that encourages professional growth and innovation. Our commitment to employee development is matched by our collaborative culture, where you will have the opportunity to lead a diverse team and influence strategic decisions that shape the future of claims management. With a focus on meaningful work and long-term stability, this role offers a unique chance to make a significant impact within a global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Head of Transport Claims in Colchester
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its claims strategy. We want you to be able to discuss how your experience aligns with their needs, especially in managing complex transport claims.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams and handled high-value claims. We’re looking for those standout moments that demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Head of Transport Claims in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Regional Head of Transport Claims. Highlight your extensive experience in transport and freight liability claims, and don’t forget to showcase your people management skills. We want to see how you can lead a multi-country team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this strategic leadership role. Mention your deep technical knowledge of carrier liability regimes and how you can contribute to shaping claims strategy at our organisation.
Showcase Your Negotiation Skills:Since negotiation is key in this role, make sure to include examples of your negotiation successes in your application. We’re looking for someone who can confidently manage relationships with insurers and brokers, so let us know how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Spinnaker
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of transport, freight, and marine liability claims. Be ready to discuss specific cases you've handled and the strategies you employed. This will show that you’re not just familiar with the theory but have practical experience in managing complex claims.
✨Demonstrate Leadership Skills
Since this role involves leading a geographically dispersed team, be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your approach to people management and how you foster collaboration across different locations.
✨Showcase Your Negotiation Prowess
Negotiation is key in this role, so come equipped with examples of successful negotiations you've led, especially with insurers or external advisers. Discuss your tactics and how you achieved favourable outcomes, as this will demonstrate your commercial judgement.
✨Be Ready for Technical Questions
Expect questions about carrier liability regimes and conventions like CMR and Hague-Visby. Brush up on these topics and be prepared to explain how they apply to real-world scenarios. This will show your deep technical knowledge and reassure them that you can handle the complexities of the role.
