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For Companies At a Glance
- Tasks: Be the go-to tech guru for clients, ensuring they get the most from our services.
- Company: Join Spinnaker Support, a top-rated provider in enterprise software support.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by helping global brands optimise their software solutions.
- Qualifications: 7+ years in Technical Account Management with strong Oracle expertise.
- Other info: Collaborative culture focused on customer success and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, JD Edwards and VMware.
We have an immediate opening for a Technical Account Manager (TAM), with a strong oracle technical background, to join our team in the UK. The TAM will serve as a trusted technical advisor and key liaison for Spinnaker Support’s existing customers, ensuring successful delivery, satisfaction, and expansion of our services relationships. This customer-facing role requires a broad understanding of enterprise software environments, including Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems. The TAM bridges technical expertise with relationship management to ensure our customers realize the full value of Spinnaker’s service offerings. The position works closely with Customer Success, Regional CTOs, Service Delivery, Global Solutions Consulting, Product Management and Sales to maintain exceptional customer experiences, proactively manage technical performance, and identify opportunities for growth and optimization. The role focuses on technical advisory and roadmap, relationship management, and operational excellence across Spinnaker’s global customer base.
Responsibilities
- Customer Relationship Management
- Develop a deep understanding of customer’s business objectives, technical architecture, and operational processes and advocate for the customer outcomes.
- Act as technical advocate for assigned customers, ensuring alignment between customer objectives and Spinnaker’s service capabilities.
- Build and maintain trusted relationships with customer IT and business leaders, providing clear guidance on enterprise application strategy, risk, and optimization.
- Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value-driven business reviews and roadmap discussions.
- Proactively monitor customer conversations to identify trends, risks, and opportunities for improvement.
- Step in when needed to work with the Service Delivery Manager and Customer Success Manager on any escalated technical issues.
- Technical Advisory and Support Alignment
- Provide expert insight into enterprise application architectures, support lifecycles, integration, and infrastructure across Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems.
- Translate complex technical details into business-focused insights and recommendations.
- Guide customers through best practices for patching alternatives, security posture, and modernization within the third-party support framework.
- Speak to industry trends and best practices and how they can be related to existing Spinnaker Support customers.
- Value Realization and Expansion Enablement
- In partnership with the go-to-market team, ensure that customers are realizing value from our services which will contribute to growth and higher retention rates.
- Work with Customer Success and Sales to identify opportunities for upsell and cross-sell within existing accounts.
- Demonstrate quantifiable value through performance metrics, risk reduction, and cost savings.
- Contribute to strategic account planning by providing technical insights that inform long-term growth and customer outcomes.
- Support renewal conversations with data-driven evidence of service impact and customer success.
- Cross-Functional Collaboration
- Partner with the regional CTO and Global Solutions Consulting to ensure smooth transitions from presales to ongoing customer engagement.
- Collaborate with Product Management and Service Delivery to communicate customer feedback and influence roadmap direction.
- Contribute to marketing and thought leadership initiatives by developing customer success stories, case studies, blogs, white papers, and technical insights that highlight Spinnaker’s differentiated approach.
- Engage with internal teams to refine delivery processes, improve documentation, and enhance overall customer experience.
- Reporting and Communication
- Maintain accurate documentation of account activities, service performance, and technical discussions.
- Provide regular internal updates on customer health, service risks, and opportunities.
- Support Customer Success leadership in forecasting, retention metrics, and executive reporting.
- Serve as an internal advocate for customer needs across functional teams.
Qualifications
- 7+ years of experience in Technical Account Management with a focus on Enterprise Software Support and/or Managed Services.
- Deep Oracle enterprise software ecosystems technical expertise (ERP, middleware, and database technologies).
- Strong understanding of enterprise architecture, system integrations, and managed service models.
- Proven ability to manage multiple complex accounts with global stakeholders at senior levels.
- Excellent communication skills with the ability to engage both technical and executive audiences.
Key Attributes
- Customer-obsessed with a proactive, consultative mindset which aligns with the Spinnaker Support values and culture.
- Technically fluent, commercially aware, and outcome oriented.
- Skilled at building trusted relationships at all organizational levels.
- Comfortable operating in a fast-paced, global environment.
- Naturally collaborative, curious, and committed to continuous improvement.
Technical Account Manager employer: Spinnaker Support
Contact Detail:
Spinnaker Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in relation to Oracle and SAP. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your technical expertise aligns with the role of a Technical Account Manager. Highlight your experience with enterprise software and how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Spinnaker Support and are keen to be part of our customer-focused team.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your Oracle technical background and any relevant experience that aligns with our customer-focused approach.
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Highlight Your Technical Expertise: Don’t shy away from showcasing your deep understanding of enterprise software environments. Mention specific technologies like Oracle, SAP, and VMware, and how you've used them to drive customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Spinnaker Support
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle, SAP, and VMware. Be ready to discuss specific technical scenarios you've encountered and how you resolved them. This will show that you not only understand the software but can also apply your knowledge in real-world situations.
✨Understand the Customer's Needs
Before the interview, research Spinnaker Support and its customer base. Think about how you can align your technical expertise with their business objectives. Be prepared to share examples of how you've successfully managed customer relationships and delivered value in previous roles.
✨Showcase Your Communication Skills
As a Technical Account Manager, you'll need to communicate complex technical details to non-technical stakeholders. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to engage both technical and executive audiences effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle specific situations. Think through potential challenges you might face in the role and how you would approach them. This will help you showcase your problem-solving skills and proactive mindset.
