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- Tasks: Be the go-to tech guru for clients, ensuring they get the most from our services.
- Company: Join Spinnaker Support, a top-rated provider in enterprise software support.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by helping global brands optimise their software solutions.
- Qualifications: 7+ years in Technical Account Management with strong Oracle expertise.
- Other info: Collaborative culture with a focus on continuous improvement and customer success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Spinnaker Support provides global enterprise software support, managed services, and project‑based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest‑rated provider for third‑party software support services for Oracle, SAP, JD Edwards and VMware.
We have an immediate opening for a Technical Account Manager (TAM), with a strong Oracle technical background, to join our team in the UK. The TAM will serve as a trusted technical advisor and key liaison for Spinnaker Support’s existing customers, ensuring successful delivery, satisfaction, and expansion of our services relationships. This customer‑facing role requires a broad understanding of enterprise software environments, including Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems. The TAM bridges technical expertise with relationship management to ensure our customers realize the full value of Spinnaker’s services offerings. The position works closely with Customer Success, Regional CTOs, Service Delivery, Global Solutions Consulting, Product Management and Sales to maintain exceptional customer experiences, proactively manage technical performance, and identify opportunities for growth and optimization.
Responsibilities
- Customer Relationship Management
Develop a deep understanding of customer’s business objectives, technical architecture, and operational processes and advocate for the customer outcomes. Act as technical advocate for assigned customers, ensuring alignment between customer objectives and Spinnaker’s service capabilities. Build and maintain trusted relationships with customer IT and business leaders, providing clear guidance on enterprise application strategy, risk, and optimization. Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value‑driven business reviews and roadmap discussions. Proactively monitor customer conversations to identify trends, risks, and opportunities for improvement. Step in when needed to work with the Service Delivery Manager and Customer Success Manager on any escalated technical issues.
- Technical Advisory and Support Alignment
Provide expert insight into enterprise application architectures, support lifecycles, integration, and infrastructure across Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems. Translate complex technical details into business‑focused insights and recommendations. Guide customers through best practices for patching alternatives, security posture, and modernization within the third‑party support framework. Speak to industry trends and best practices and how they can be related to existing Spinnaker Support customers.
- Value Realization and Expansion Enablement
In partnership with the go‑to‑market team, ensure that customers are realizing value from our services which will contribute to growth and higher retention rates. Work with Customer Success and Sales to identify opportunities for upsell and cross‑sell within existing accounts. Demonstrate quantifiable value through performance metrics, risk reduction, and cost savings. Contribute to strategic account planning by providing technical insights that inform long‑term growth and customer outcomes. Support renewal conversations with data‑driven evidence of service impact and customer success.
- Cross‑Functional Collaboration
Partner with the regional CTO and Global Solutions Consulting to ensure smooth transitions from presales to ongoing customer engagement. Collaborate with Product Management and Service Delivery to communicate customer feedback and influence roadmap direction. Contribute to marketing and thought leadership initiatives by developing customer success stories, case studies, blogs, white papers, and technical insights that highlight Spinnaker’s differentiated approach. Engage with internal teams to refine delivery processes, improve documentation, and enhance overall customer experience.
- Reporting and Communication
Maintain accurate documentation of account activities, service performance, and technical discussions. Provide regular internal updates on customer health, service risks, and opportunities. Support Customer Success leadership in forecasting, retention metrics, and executive reporting. Serve as an internal advocate for customer needs across functional teams.
Qualifications
- 7+ years of experience in Technical Account Management with a focus on Enterprise Software Support and/or Managed Services.
- Deep Oracle enterprise software ecosystems technical expertise (ERP, middleware, and database technologies).
- Strong understanding of enterprise architecture, system integrations, and managed service models.
- Proven ability to manage multiple complex accounts with global stakeholders at senior levels.
- Excellent communication skills with the ability to engage both technical and executive audiences.
Key Attributes
- Customer‑obsessed with a proactive, consultative mindset which aligns with the Spinnaker Support values and culture.
- Technically fluent, commercially aware, and outcome oriented.
- Skilled at building trusted relationships at all organizational levels.
- Comfortable operating in a fast‑paced, global environment.
- Naturally collaborative, curious, and committed to continuous improvement.
Location: London, England, United Kingdom
Technical Account Manager in London employer: Spinnaker Support
Contact Detail:
Spinnaker Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. We want you to be able to discuss how your Oracle expertise can directly benefit Spinnaker Support's customers. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll need to explain complex technical concepts in a way that resonates with business leaders. We suggest rehearsing with friends or mentors to get comfortable with translating tech speak into business value.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them of your fit for the Technical Account Manager position.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your Oracle technical background and any relevant experience that aligns with our customer-focused approach at Spinnaker Support.
Showcase Your Technical Expertise: We want to see your deep understanding of enterprise software environments. Be sure to include specific examples of how you've successfully managed technical accounts or provided solutions in past roles.
Emphasise Relationship Management Skills: As a TAM, building trusted relationships is key. Share instances where you've effectively collaborated with customers or internal teams to achieve successful outcomes, demonstrating your consultative mindset.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status!
How to prepare for a job interview at Spinnaker Support
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a strong understanding of Oracle and other enterprise software ecosystems. Brush up on your technical knowledge, especially around integration and infrastructure. Be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your Relationship Management Skills
This role is all about building trust with customers. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate complex technical details in a way that resonates with both technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated issues. Think of specific scenarios where you identified risks or opportunities for improvement and how you addressed them. This will show your proactive approach and customer-centric mindset.
✨Understand Spinnaker Support's Value Proposition
Familiarise yourself with Spinnaker Support’s services and how they differentiate from competitors. Be prepared to discuss how you can contribute to customer success and retention, and think about ways to identify upsell opportunities within existing accounts.
