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- Tasks: Lead a regional team and provide expert SAP Finance support to global clients.
- Company: Join Spinnaker Support, a top-rated provider of enterprise software support services.
- Benefits: Fully remote role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by helping renowned brands solve complex SAP issues.
- Qualifications: 18+ years of SAP FICO experience and strong leadership skills required.
- Other info: Dynamic, supportive environment with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third‑party software support services for SAP, Oracle and VMware.
We have an immediate need for a Senior SAP Regional Team Lead with extensive SAP Finance experience. The role is full time & fully remote, but the candidate must be based in the UK or South Africa. Must have excellent customer focus and communication, friendly interaction and passion to help customers. Occasional after hours, weekends and holidays support for urgent customer issues.
Responsibilities
- Regional team leadership, managing day to day activities of direct reports.
- Provide remote-based SAP 4th level support for our global customers in various industries.
- Resolve complicated SAP Finance related issues requiring expert level business process, SAP configuration and functional skills.
- Develop strong support‑based relationships with our clients, with excellent customer focus and communication, and friendly interaction.
- Continuously drive customer satisfaction by tracking issues from start to closure.
- Ability to troubleshoot customer issues remotely with extensive SAP experience and good analytic skills.
Requirements (must Haves)
- 18+ years of expert level SAP FICO, CFIN and S/4HANA Finance experience.
- SAP team leadership experience.
- Ability to lead and inspire both direct reports and colleagues.
- Senior consultancy experience in configuration and support.
- Ability to work remotely within a close regional and global team environment.
- A proactive approach to learning and adapting new skills as required.
Requirements (nice To Haves)
- Treasury.
- SAP DRC, E‑invoicing and E‑reporting requirements.
- Real Estate.
- Debugging skills.
Manager SAP Applications Support Services (FICO) employer: Spinnaker Support, LLC.
Contact Detail:
Spinnaker Support, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager SAP Applications Support Services (FICO)
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those who work at Spinnaker Support. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP FICO knowledge. We all know that confidence is key, so practice answering common questions and be ready to showcase your problem-solving skills with real-life examples.
✨Tip Number 3
Show off your customer focus! During interviews, share stories where you went above and beyond for clients. This will highlight your passion for helping customers, which is super important for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Spinnaker Support.
We think you need these skills to ace Manager SAP Applications Support Services (FICO)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager SAP Applications Support Services. Highlight your extensive SAP FICO experience and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer support and your ability to lead a team. We love seeing candidates who can communicate their enthusiasm for helping clients succeed.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve resolved complicated SAP Finance issues. We’re looking for those expert-level skills, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Spinnaker Support, LLC.
✨Know Your SAP FICO Inside Out
Make sure you brush up on your SAP FICO, CFIN, and S/4HANA Finance knowledge. Be ready to discuss specific scenarios where you've resolved complex issues, as this will showcase your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
Since the role involves managing a team, prepare examples of how you've led teams in the past. Highlight your ability to inspire and motivate others, and be ready to discuss how you handle challenges within a team setting.
✨Emphasise Customer Focus
Spinnaker Support values exceptional customer service, so come prepared with stories that demonstrate your commitment to customer satisfaction. Discuss how you've built strong relationships with clients and resolved their issues effectively.
✨Be Ready for Technical Questions
Expect to face technical questions related to SAP configuration and troubleshooting. Brush up on your analytical skills and be prepared to walk through your thought process when solving complex problems during the interview.