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For Companies At a Glance
- Tasks: Welcome customers, help them find products, and solve their DIY challenges.
- Company: Family-owned business with a strong community focus since 1985.
- Benefits: Competitive pay, uniform provided, and onsite parking.
- Why this job: Join a fun team and make a real difference for customers.
- Qualifications: Experience in sailing or watersports is a plus; friendly attitude required.
- Other info: Full-time role with potential for permanent position after 6 months.
The predicted salary is between 12 - 16 ÂŁ per hour.
Spinnaker Chandlery is a family owned and run business with a long record of serving the community. Building and diversifying our product offerings since 1985, we now sell not only “bits for boats” but also a vast array of outdoor clothing, hardware and ironmongery, electrical and plumbing sundries, camping gear, tools, paint and much more. With 20,000+ product lines, we usually have what someone needs. We are dedicated to building a reputation for offering high quality goods for competitive prices with helpful and knowledgeable staff.
If a customer comes in with a vague description of what they want, we want to be able to offer 4 different options to solve their problem! If you like working in a fun and relaxed atmosphere, and would relish the chance to aid customers in problem solving that tricky project, we want to hear from you.
The role will include:
- Welcoming customers into the shop
- Actively engaging with customers and helping them find items they are looking for
- Understanding customer’s needs and wants and recommending items that they might want with particular focus on chandlery equipment
- Providing information about specific products, their uses and application (prior knowledge of sailing and general DIY useful)
- Building up rapport through conversation and honest recommendations
- Conducting point of sale transactions
- Processing stock deliveries and putting out on display/in stockrooms
- Regularly restoring order to, and replenishing, display stock
- Processing and packaging mail orders
- Keeping the shop in a clean and tidy state (hoovering, cleaning)
- Using your initiative to prioritise your workflow
- Handling complaints and returns or forwarding serious issues to the manager on duty
- Helping cash up and tidy the shop after it closes
Skills:
- Knowledge and experience of sailing/boating/watersports a distinct advantage
- Naturally hard working and friendly personality
- Familiarity using computer systems
- Ability to interpret or investigate the customer’s need, even if they use the wrong terminology
- Basic addition and subtraction skills
- Willingness to learn, especially technical details and specifics of products
- Good, oral and written communication skills
- A desire to use your initiative to solve problems
Location: Bembridge, Isle of Wight
Benefits:
- Uniform Provided
- Onsite Parking
- Salary ÂŁ12.21 / hr
- Hours: Full Time – working 5 out of 7 days a week including some weekends
- Job type: 6 Month fixed term. Potential position will become permanent.
Retail Sales Assistant - Spinnaker Chandlery in Bembridge employer: Spinnaker Chandlery
Contact Detail:
Spinnaker Chandlery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Spinnaker Chandlery in Bembridge
✨Tip Number 1
Get to know the products! Familiarise yourself with the range of items Spinnaker Chandlery offers. This way, when you chat with customers, you can confidently recommend solutions and show off your knowledge.
✨Tip Number 2
Practice your people skills! Engage with friends or family in mock customer scenarios. The more comfortable you are talking to people, the better you'll be at building rapport and understanding their needs.
✨Tip Number 3
Show your enthusiasm for sailing and DIY! If you have any personal experiences or stories, share them during your interactions. It’ll help you connect with customers and demonstrate your passion for the products.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your interest in joining the Spinnaker team.
We think you need these skills to ace Retail Sales Assistant - Spinnaker Chandlery in Bembridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for sailing or outdoor activities. A friendly and approachable tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if it involves customer service or knowledge of boating and DIY. We love seeing how your background aligns with what we do at Spinnaker Chandlery, so be specific about your skills and experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Spinnaker Chandlery. We can’t wait to hear from you!
How to prepare for a job interview at Spinnaker Chandlery
✨Know Your Products
Familiarise yourself with the range of products Spinnaker Chandlery offers, especially chandlery equipment. Being able to discuss specific items and their uses will show your enthusiasm and knowledge, which is key in a retail environment.
✨Engage with Customers
Practice how you would welcome and engage with customers. Think about how to ask open-ended questions to understand their needs better. This will demonstrate your ability to connect and build rapport, which is crucial for this role.
✨Show Your Initiative
Prepare examples of times when you've used your initiative to solve problems or improve a situation. This could be anything from helping a customer find the right product to reorganising stock displays. It shows you're proactive and ready to contribute.
✨Brush Up on Sailing Knowledge
If you have any experience or knowledge related to sailing, watersports, or DIY, make sure to highlight it during the interview. If not, do a bit of research beforehand. This will help you relate to customers and provide better recommendations.
