At a Glance
- Tasks: Manage client relationships and support their success with tailored training and engagement.
- Company: Join a dynamic maritime SaaS company in London, focused on client success.
- Benefits: Entry-level role with growth opportunities, travel experiences, and a supportive team.
- Other info: Diverse and inclusive workplace with regular travel across Europe and the Middle East.
- Why this job: Kick-start your career in Client Success while making a real impact for clients.
- Qualifications: No prior experience needed; just a willingness to learn and engage with clients.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for a motivated Associate Client Success Manager (CSM) to join our London office. This is an entry-level role and a great way to kick-start a career in Client Success — no prior CS or maritime experience is required. You’ll work closely with our more senior CSMs and the Head of Client Success, learning the ropes while owning real client relationships from day one.
Responsibilities
- Own client relationships: you will be the link between Spinergie and your portfolio clients, managing and maintaining relationships at scale.
- Analyse client objectives: Lead kick-off and onboarding sessions with application owners to align on goals, success metrics, and key use cases. Support the rollout of tailored (and templated) training programmes to help clients achieve their desired outcomes.
- Drive client engagement: Act as the primary point of contact for users across your portfolio, delivering trainings and resolving inquiries with support from analysts and more senior CSMs. Maintain regular check-ins with application owners to maximise system adoption, track value delivery, and ensure overall client satisfaction.
- Support revenue retention and renewals: Help manage the renewal process for your portfolio, ensuring churn rates meet and exceed company targets, with guidance from senior CSMs on more complex accounts.
- Identify growth opportunities: work closely with the Sales team to flag upsell and expansion opportunities within your book of business.
- Cross-team collaboration: share client insights and feedback with Sales, Product, Tech, and Marketing teams to help steer acquisition and engagement efforts.
- Technical support: act as a first point of contact for technical questions and issues raised by clients, troubleshooting where possible and looping in Tech/Product teams when needed.
- Learn and grow: follow and contribute to CS processes, work closely with senior CSMs and the Head of Client Success to build your CS skillset, with a view to growing into a broader portfolio and more strategic accounts over time.
Qualifications
- This is an entry-level position (0 to 2 years of experience) — we’re not expecting prior Client Success or maritime industry experience.
- Any exposure to a client-facing role (internship, placement, customer support, retail, or similar) is a plus, but not required.
- Prior exposure to the Maritime, offshore, or energy industry, SaaS, or both is a plus, but not required.
- Rigorous, structured and with a strong sense of prioritization — important given the volume of accounts you’ll manage.
- A reliable and accountable personality.
- Strong willingness to learn about the offshore and maritime industry.
- Interest in technical topics, comfortable troubleshooting and learning new tools.
- Data savvy, comfortable working with data and spotting trends.
- Listening skills to frame client needs, developing business acumen and a growth mindset.
- Fluent in English.
- Strong interpersonal skills and a good team spirit.
- Based in, or willing to work from, our London office at Waterhouse Square.
- This role requires regular travel to meet clients and attend industry events across Europe and the Middle East. Candidates must be comfortable with frequent trips and flexible in adapting their schedule to business needs.
- Ability to work in the UK.
No candidate perfectly meets all the requirements. We are committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and identities.
Associate Customer Success Manager | Maritime SaaS in London employer: Spinergie
At Spinergie, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and collaboration. As an Associate Customer Success Manager in our London office, you'll have the unique opportunity to develop your skills while managing real client relationships from day one, supported by experienced mentors. With a commitment to diversity and inclusion, we provide a nurturing environment where you can thrive and explore exciting career paths in the maritime SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Customer Success Manager | Maritime SaaS in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spinergie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spinergie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate Customer Success Manager | Maritime SaaS in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spinergie:Your cover letter is your chance to shine! Tell us why you want to work at Spinergie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spinergie!
How to prepare for a job interview at Spinergie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
